As an MSP you need to deliver a great customer experience (CX) to keep clients happy and there are a number of ‘brand touch points’ for you to choose from. One of those touch points is your PSA web portal and today we’ll focus on why ‘web portals’ simply don’t work or add much value. Customer Experience Explained Customer experience (CX) is the product of an interaction between an organization
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Coming to IT Nation 2018 in Orlando? Register for ‘MSP Minds’ – Free Workshop If you’re an MSP coming to IT Nation feel free to register for MSP Minds and get some amazing insights from fellow MSP owners. Hosted by Invarosoft and Wise-Sync, you’ll hear about ‘The Pyramid for MSP Success’, how to prepare your MSP for exit and get to see a great panel of industry veterans including Jerry Koutavas,
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Feature Release Latest Agent Release 18.47 We have now officially released our latest Windows Agent to ‘stable’ which is 18.47. It includes bug fixes and feature enhancements such as the ability to hide the ‘Affected User’ field and run ‘AppPath Look Up Executions’ mentioned below. Push Notifications Cut through the noise of email and communicate with beautiful branded Push Notifications
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Check out our latest Webinar with the amazing Steve Taylor from MSP Webinars. Invarosoft CEO, Jamie Warner, discusses our 2018 and 2019 road-map and the latest features of the product. Webinar Summary In the first 15 minutes you will learn how Jamie’s MSP doubled in size to over 40 staff organically by replacing email support with a desktop & mobile App called ITSupportPanel. You will
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In today’s ‘feature spotlight’ learn how our powerful feature ‘push notifications’ will help your MSP or IT Department cut through the noise of email. The Problem = Users Don’t Read Email The reality is we ALL get far too much email. Your clients or staff are in the same boat. Imagine trying to send an email about the latest Phishing Scam, Network Upgrade or for On-boarding, it’s usually
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To help MSPs scale their business our CEO, Jamie Warner, has provided a summary of the ingredients he believes leads to sustained success. This is called the ‘Pyramid for MSP Success’ and is based on Jamie’s experience growing his MSP, eNerds, organically to over $7M since starting the company in 2000 aged 22. Listen to the Podcast The Pyramid For MSP Success These ingredients
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Invarosoft™ attended our third ASCII IT Success Summit in Ann Arbor, Michigan, and we were excited to win Best Education presentation voted by ASCII members. Event Summary The ASCII Ann Arbor Summit had over 100 MSPs in attendance and it was a great opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to once again meet ASCII members and discuss their unique MSP
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Invarosoft™ attended our second ASCII IT Success Summit in Chicago, Illinois, and we were very humbled to win (for the second month in a row) Best Rapid Pitch voted by ASCII members. The event was a great opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to once again meet ASCII members and discuss their unique MSP requirements. Invarosoft took home ‘Best Rapid Pitch’ for our
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Invarosoft™ was pleased to attend the ASCII IT Success Summit in Austin, Texas, and pleasantly surprised to win Best Rapid Pitch voted ASCII members. The event was a wonderful opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to meet ASCII members and we were very impressed by the amazing ‘Texas Welcome’. Invarosoft took home ‘Best Rapid Pitch’ voted by the members for our talk
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In today’s ‘feature spotlight’ learn how our fantastic new feature ‘forms’ is helping MSPs increase their accuracy and speed to close tickets. The Problem = Incorrect Information One of the most common frustrations with receiving tickets by phone and email is that you often don’t get the right information and then you have to go back and forth with the user to get it. The most common
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