Instead of having to do a complete feature comparison, there are three (3) high level components that make up a CX Solution for MSPs and IT Teams;
End User Experience
MSP Tool Kit
Invarosoft is the only vendor that ticks all 3 areas and provides the complete platform for your team.
Functionality Exclusive to Invarosoft
The functionality which is exclusive to the Invarosoft CX Platform includes:
Invarosoft vs CloudRadial
Invarosoft is now ‘best in class’ compared to CloudRadial for the following features and ROI:
Utilization: Invarosoft’s UI and Design ensures you can get 50-60% of your tickets logged via our platform. Our training bots are unique to Invarosoft and ensure users know how to use the platform. There is no point investing in a CX platform if your users continue to email you afterwards.
Client Portal Branding: Our branding ensures your brand identity flows through to your Client Portal. We believe it’s important to match your colors, design language and creativity versus just having your logo.
vCIO: Our vCIO Platform enables you to logically present your QBR and TBR presentations with distinct sections / pages to show your Overview, Audit, O365 Licensing, Device Reporting, Recommendations and Roadmap. We use the power of good/better/best to present recommendations which makes our vCIO Platform easily the #1 choice.
Live Chat: CloudRadial doesn’t have Live Chat native to the platform.
Identity Security: Invarosoft has invested in our R&D to bring you a native Application for Identity Security and Secure Messaging which CloudRadial does not have.
Push Alerts: The Invarosoft Push Alerts system is best in class.
Setup & Configuration: The Invarosoft Platform takes about 30-60 minutes to have it setup versus hours and hours with CloudRadial. We use templates and do the work for you.
MSP Tool Kit – ITControlPanel
ITControlPanel is exclusive to Invarosoft and represents a ‘must have’ tool-set for your Engineers and Dispatchers. Watch the video to see more: