Our Purpose

To help MSPs and IT Teams improve productivity, security and the ITSM customer experience (CX).

 

Our Vision

To create the global standard for how people interact with IT by having 100,000 partners and 100,000,000 people using our software by 2027.

About Us

Invarosoft was built by an MSP for MSPs and IT Teams.

With 20 years experience providing IT Support to businesses across 5000 users, the Invarosoft ITSM CX Platform was launched in 2017 to transform the IT Support experience away from the most popular incumbent support channel – email (support@).

We believe the time has come to innovate and improve the IT Support experience. Why should users come to work after using their amazing mobile Apps on their phones, only to be faced by an old-fashioned method of accessing IT support by phone and email. We believe users are crying out for an easier way to access support and interact with IT.

We believe ‘support@’ has to go.

That’s why we’ve built a ‘patent pending’ ITSM CX platform that ticks all the boxes:

  • End User Experience     (Support Apps, Self-Service Bots & Automation)
  • Client Portal     (Tickets, Approvals, Devices, vCIO, Training & Knowledgebase)
  • Tool-Set     (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Messaging etc)

If you believe what we believe that IT Support needs to modernize and keep up with an ‘app economy’ then we look forward to continuing the conversation.


Our ITSM CX Platform

If you’re looking to solve some specific issues around Customer Experience, Productivity, Security, Communication, Account Management and Stack Bloat you’ve come to the right place. Our ITSM CX Platform delivers an innovative front end for your clients via ITSupportPanel and powerful back end support tools for your team with ITControlPanel.

Partner Success Stories

Watch some of our partner success stories.

The 5 Mistakes MSPs Make – Customer Experience (CX)

Watch this video to find out why focusing on Customer Experience is so important.

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