Why MSPs Choose Time Master™ as their MSP Scheduling Software

There are a multitude of reasons why organisations choose to switch and connect with Time Master™ for their client scheduling tool. Our client scheduling tool is one of the best calendar and ticketing software integrations on the market, letting you eliminate back-and-forth emails with actionable scheduling that can change how your team works for good. Here are just some of the reasons MSPs choose our scheduling platform:

• Stop Playing Phone Tag: Time Master™’s software automatically lets you share your calendar directly within tickets or emails so clients can click once to choose a slot instantly. This lets you track scheduling information and capture meeting bookings while the issue is fresh and top-of-mind. It’s a simple way of coordinating calendar availability.
• Coordinate Urgent Issues Instantly: The option to send limited slots on a specific day for clients means you are ready at all times to tackle a big issue. This lets your dispatchers and techs lock in critical support sessions before they escalate into poor customer experiences and negative reviews — now who doesn’t want that!
• Handle Multi-Zone Teams Effortlessly: Our tech allows for multiple team members to exist in different time zones and offices. This takes any of the hassle out of any meetings, letting your client see the right slots that suit them and the engineer’s actual working hours with absolute ease.
• Seamless PSA Integration: Deploy our fully integrated scheduling software to understand overall team availability and automatically update your PSA ticket notes with Microsoft Teams or Zoom links across your entire service desk, for a customer experience strategy that focuses on reducing manual admin and maintaining positive client interactions.