End User Experience
(Desktop/Mobile, Self-Service Bots, Ticket forms, Approvals, Diagnostics + more)
Engineer Tool Kit
(Live Chat, Identity Security, Secure 2FA Messaging + more)
Give clients a one pane of glass branded desktop and mobile App (Teams App coming Q3) to streamline support and a fully customizable client portal to show clients their; tickets, approvals, service catalog, knowledgebase, O365 subscriptions, device listing, network diagram, access training + more.
"If I had an MSP again implementing a CX Platform like Invarosoft would be at the top of my list. The industry has evolved and clients want more visible value."
Nigel Moore, The Tech Tribe
ITControlPanel is a native Windows App your team can use to control Live Chat, Secure Caller Verification, Secure 2FA Messaging and Push Messages. Dispatchers or Engineers can Log Tickets quickly into your PSA to save time on every ticket.Read More
ITNewsPanel® helps your IT Team communicate effortlessly with Live Chat, cut through the noise of email with Push, get alerted to client sentiment, monitor ticket trends and manage customer feedback.Read More
The #1 wish of every IT Team is to reduce in-bound tickets. With ITSupportBot® we can help you reduce unnecessary tickets by 5-10% and make Engineers smarter by giving them the information they need when the ticket arrives.Read More
ITAppsPanel® solves the problem of a messy desktop and enables your IT Team to use the power of Automation to solve support issues.Read More
Replace your vCIO solution with our powerful ICT Overview, Audit, Recommendations and Roadmap solution. Use the power of Good, Better, Best to improve your sales conversion - every time.Read More
Why Invest in a CX Platform?
When you invest in a CX Platform you eliminate the multi-touch issues associated with email support (support@), improve productivity, communication, security and drastically improve your account management with an integrated platform.
Improve your NPS & CSAT scores and reduce churn by delighting users with a ‘One-Pane of Glass’ ICT experience they love. In this App economy users are crying out for a modern IT Support experience vs ‘support@’ and phone.
Save 3-5 minutes per ticket by getting the correct ticket information the first time, reduce phone support calls by up to 50% by making it easy for users to access support and reduce inbound support tickets by 5-10% using self-service bots.
Increase your service desks security by implementing Secure Caller Verification for Identity Security and send passwords and other sensitive information using Secure 2FA Messaging. Your Engineers can manage this easily using our ITControlPanel App.
Improve communication using Live Chat, Push Broadcasts, Push Messaging, Push Ticket Updates, vCIO tools, News and Bots. Provide a modern approach to support using our powerful in-bound or out-bound Chat and cut through the noise of email with Push.
Your MSP service is your everything. We make your everything better.
Join a fast growing list of innovative MSPs around the world choosing to front-end their PSA or ITSM tool with a CX Platform. The platform is now in 5 languages; English, Spanish, German, French and Dutch!
I hear all the time from MSPs wondering how to grow past $1M revenue and beyond.Read More