Invarosoft has 100’s of MSPs & IT Teams around the world using our ITSM CX Platform.
As an established MSP we have always strived to offer the best end-user experience possible for our customers. Our IT Management tool, although functional has never been what I would call user friendly nor did it promote our ability to interact with our customers from the desktop or have the application available on mobile devices.
When I saw the video online for ITSupportPanel and reviewed the website, I knew right away that we could deliver a first class desktop tool that would both help the customer and reduce our call volume. This was confirmed when we discussed the implementation with our customers, and right away the ITSupportPanel, ITNewsPanel and ITAppsPanel with individual customization per customer became the interface Shift IT Solutions had been looking to deliver
I highly recommend Invarosoft. It has been a very positive experience during the configuration and we have even re-thought our own processes to better suit the new tool we have now.
Netstar identified that Invarosoft would help deliver a best-in-class Customer Experience (CX) which is aligned to our IT support model to allow our clients to see business growth, improved efficiency, security and success.
The Invarosoft portal is creating a tighter relationship between Base 2 and its MSP client’s, further enhancing the value we provide to those clients. It is imperative to push the envelope on enhancing the MSP client customer experience, through greater visibility, and Invarosoft is allowing Base 2 to deliver that.
ITSupportPanel has been an absolute success for our business. We have 5000 desktops & laptops under management and have created excellent ‘stickyness’ with our clients. We used to get 85% of our service desk work over the phone, that dropped to only 50% once our clients staff started using ITSupportPanel.
I can categorically say it has helped us win new business. It’s a point of difference, a head turner that helps us win more MRR deals. We’ve grown our revenue from $2.5M to $7M in 5 years using the software.