Products

Replacing ‘Support@’ = Happy Customers 🙂 Less Tickets, & Increased Productivity.

 

 

Watch our CEO, Jamie Warner, Demo the Product

Give clients access to ALL of your support systems from one simple ‘IT’ button.

Free Trial >

MSP Masterclass
The 5 Mistakes MSPs Make – Customer Experience

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

ITNewsPanel™ enables you to communicate effortlessly to your clients.

Free Trial >

MSP Masterclass
How to increase utilization of the App

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

ITAppsPanel™ solves the problem of a messy desktop. Create an SOE App collection per client.

Free Trial >

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

Our MSP partners are increasing annual profit by $50,000 to $100,000 with ITSupportPanel™.

To find out more read our 7 ROI Tips.

Free Trial >

ITSupportPanel

Give clients access to ALL of your support systems from one simple ‘IT’ button.

Free Trial >

MSP Masterclass
The 5 Mistakes MSPs Make – Customer Experience

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

ITNewsPanel

ITNewsPanel™ enables you to communicate effortlessly to your clients.

Free Trial >

MSP Masterclass
How to increase utilization of the App

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

ITAppsPanel

ITAppsPanel™ solves the problem of a messy desktop. Create an SOE App collection per client.

Free Trial >

Why Your MSP Needs an App..

ITSupportPanel vs RMM
ITSupportPanel vs Email

ROI

Our MSP partners are increasing annual profit by $50,000 to $100,000 with ITSupportPanel™.

To find out more read our 7 ROI Tips.

Free Trial >

Improve Customer & Employee Experience

Improve your customer and employee experience by replacing ‘support@’ with ITSupportPanel™.


Desktop & Mobile App

ITSupportPanel™ is your brand, logo and colors on every device. Anywhere and anytime. It’s the perfect way to digitally wrap your services. You can customize the Appearance, Buttons, News & Apps per client, user or agent.

 

Branded Client Ticket Portal

Now you can show your clients their tickets in a beautiful branded web portal accessed via SSO from ITSupportPanel. The user can view, edit and close their tickets. Currently available for AutoTask and ConnectWise.

 

 

ITSupportBot™

Reduce tickets with our revolutionary ITSupportBot. Your can turn your documentation into a ‘Self-Service Bot‘ and leverage this same information to make your Engineers more productive with our innovative ‘Smart Engineer Bot‘.

 

 

Customizable Appearences and Buttons

ITSupportPanel™ enables you to customize the appearance or buttons of your App at a client, user or device level. If you have different business units or services, then create the branding to reflect the organization your supporting. Customize the App buttons to your client to make your services extremely sticky.

 

All Devices

ITSupportPanel™ works on Windows, Mac, iOS and Android.

 

 

Smart Ticket Technology

Improve engineer productivity by getting the correct information the first time.

 

Custom Forms

Create forms per ticket type (e.g. New User Request) and per client and when the user clicks the ticket type a form pops up ensuring you get the right information the first time via the App!

Approvals

Your MSP can now improve productivity by assigning ‘approvers’ to ticket types AND clients. The user see’s a blue bar saying the ticket needs approval once logged and the approver gets an email to ‘approve’ or ‘decline’ the ticket. Perfect when clients want more control and governance over their IT operations.

 

 

Increase Engineer Productivity

Reduce inbound support calls by up to 50% by making it easier for users to access support.

 

Device Information

Help your Engineers solve problems faster by getting the computer device information in every ticket.

 

 

Screen Capture

By replacing email support with ITSupportPanel you can make it easier for your end users and employees to ‘screen shot’ their issues which reduces calls!

 

 

Reduce Inbound Support Calls by up to 50%

Our results show that by making it easy for users to log tickets your support calls are reduced by up to a staggering 50%!! With less phone calls, you can close more tickets and better utilize your capacity.

 

Our software pays for itself and should deliver a minimum 10x ROI. Read more about our Top 7 ROI Tips.

Differentiate

ITSupportPanel helps your MSP differentiate to win more support deals.

 

Push Notifications

Imagine being able to cut through the clutter of email and communicate with branded Push Notifications direct to your end users Windows, iOS and Android devices. You can send notifications to users, clients or groups of people (like your main contacts), you can select the color and whether you want the pop-up to stay on the screen or disappear.

 

Imagine when you on-board a customer and on day one (1) they get a branded push notification linking to your branded cartoon ‘how to use our services video‘. That’s on-boarding in 2019!

Win More Support Deals

ITSupportPanel™ gives you a powerful sales tool to differentiate your services and win new MRR clients. Stand out in the crowd and explain how your business uses innovation to deliver an easier, faster and more visible IT support experience. It’s a competition slayer!

 

 

 

Testimonials

Cogent Business Solutions, Texas

Future Subnets, New York City

Mangano IT, Brisbane