Products

Supercharge your PSA with ITSupportPanel‚ĄĘ – the feature rich app making end users smile ūüôā

Give clients access to ALL of your support systems from one simple ‘IT’ button.

ITSupportPanel‚ĄĘ is¬†your very own feature rich, customizable & ‘sticky’ client portal app.

Brand. Configure your brand, logo and color collections per client, per user or per agent! If a client wants their brand, no problem.
Buttons. Customizable button collections (per client, per user or per agent) enabling you 
to link¬†to URL’s, such as; PSA Portal, Self Help, Training Videos, Chat Support etc.
Ecosystem Friendly. It works seamlessly with your PSA web portal & other support systems. 

Tickets. Simple end user ticket logging into your PSA with configurable ticket window.
Feedback. Feedback form & Contact details form.
Easy.¬†No Username or Password and an easy to find ‘IT’ button for access.
AD Harvester. Sync users into your PSA with ease!
All Devices. Native App for Windows, Mac, IOS & Android!
Communicate. News & comms with ITNewsPanel.
Apps. Apps configured per client with ITAppsPanel.

Free Trial >

ITNewsPanel‚ĄĘ delivers 2 original tools to communicate effortlessly to your clients.

ITNewsFlicker.¬†Broadcast your news, surveys & sales promotions to demonstrate your on-going value (per client, per user or per agent). Instead of just the main contacts seeing your content via email, now 1000’s of users start engaging with you.
ITNewsSocial. Gives you the power to engage users with your social media experience.
Unlimited Articles. You can have unlimited news articles flick through.
Targeted. You can create targeted news campaigns based on client & date.
Links. All articles & social buttons can link to URL’s.

Free Trial >

ITAppsPanel‚ĄĘ makes your service ‘stickier’ by solving the problem clients have of standardizing access to their apps.

App SOE. You can now add more value by delivering a customized per client panel of Apps to each client to make access easier versus desktop icons or messy browser bookmarks.
Super Sticky. It drives the client to rely on your portal for daily operations, creating stickier relationships. Imagine clients using your portal to access their Apps each day, it becomes part of their productivity suite of tools. Tough for them to give up if they wanted to leave.
Customize. You can even configure Apps down to 1 person or department within a client.
App Links. You can link Apps to URL’s, Shell Commands and Remote Sessions.

Free Trial >

Our MSP partners are increasing annual profit by $50,000 to $100,000 with ITSupportPanel‚ĄĘ.

ROI Tip #1 – Charge Existing Clients Immediately:
Top MSPs use ITSupportPanel as their own innovation and they monetize it immediately.¬†It’s always hard to increase your rates, so don’t do this, add an affordable monthly fee for ITSupportPanel.¬†You can get a mimimum 10x ROI on any agent tier, just adjust¬†the monthly fee you charge to increase the ROI.¬†Our software pays for itself immediately.

ROI Example
You need to do this at the time you roll out the software. Best practice is to contact each client and explain this innovative upgrade will improve their productivity by reducing time spent on the phone to support! A small monthly fee (anything under $100 per month) should ensure they agree (or price according to size of client).

Investment ITSupportPanel 2500 Agents $549 /Month
Fee to Client (Monthly) 100 Clients $90 /Client /Month $9,000 /Month
ROI (Yearly)  16x ROI   $108,000 /Year


ROI Tip #2 – Win more MRR Deals:
By being remarkable and demonstrating your innovative approach you will beat your competitors and win more MRR support deals.

ROI Example
You need to update your marketing material and sales pitch. Watch Seth Godin talk on TED about his theory of the¬†‘Purple Cow’ and the¬†importance of being remarkable – watch here.

Investment ITSupportPanel 500 Agents $249 /Month
New MRR Support (Monthly) 3 $1000 /Month $3000 /Month
ROI (Yearly)  12x ROI    $36,000 /Year


To get 4 More ROI Tips, sign up for a
Free Trial.

Free Trial >

ITSupportPanel

ITSupportPanel‚ĄĘ is¬†your very own feature rich, customizable & ‘sticky’ client portal app.

Brand. Configure your brand, logo and color collections per client, per user or per agent! If a client wants their brand, no problem.
Buttons. Customizable button collections (per client, per user or per agent) enabling you 
to link¬†to URL’s, such as; PSA Portal, Self Help, Training Videos, Chat Support etc.
Ecosystem Friendly. It works seamlessly with your PSA web portal & other support systems. 

Tickets. Simple end user ticket logging into your PSA with configurable ticket window.
Feedback. Feedback form & Contact details form.
Easy.¬†No Username or Password and an easy to find ‘IT’ button for access.
AD Harvester. Sync users into your PSA with ease!
All Devices. Native App for Windows, Mac, IOS & Android!
Communicate. News & comms with ITNewsPanel.
Apps. Apps configured per client with ITAppsPanel.

Free Trial >

ITNewsPanel

ITNewsPanel‚ĄĘ delivers 2 original tools to communicate effortlessly to your clients.

ITNewsFlicker.¬†Broadcast your news, surveys & sales promotions to demonstrate your on-going value (per client, per user or per agent). Instead of just the main contacts seeing your content via email, now 1000’s of users start engaging with you.
ITNewsSocial. Gives you the power to engage users with your social media experience.
Unlimited Articles. You can have unlimited news articles flick through.
Targeted. You can create targeted news campaigns based on client & date.
Links. All articles & social buttons can link to URL’s.

Free Trial >

ITAppsPanel

ITAppsPanel‚ĄĘ makes your service ‘stickier’ by solving the problem clients have of standardizing access to their apps.

App SOE. You can now add more value by delivering a customized per client panel of Apps to each client to make access easier versus desktop icons or messy browser bookmarks.
Super Sticky. It drives the client to rely on your portal for daily operations, creating stickier relationships. Imagine clients using your portal to access their Apps each day, it becomes part of their productivity suite of tools. Tough for them to give up if they wanted to leave.
Customize. You can even configure Apps down to 1 person or department within a client.
App Links. You can link Apps to URL’s, Shell Commands and Remote Sessions.

Free Trial >

ROI

Our MSP partners are increasing annual profit by $50,000 to $100,000 with ITSupportPanel‚ĄĘ.

ROI Tip #1 – Charge Existing Clients Immediately:
Top MSPs use ITSupportPanel as their own innovation and they monetize it immediately.¬†It’s always hard to increase your rates, so don’t do this, add an affordable monthly fee for ITSupportPanel.¬†You can get a mimimum 10x ROI on any agent tier, just adjust¬†the monthly fee you charge to increase the ROI.¬†Our software pays for itself immediately.

ROI Example
You need to do this at the time you roll out the software. Best practice is to contact each client and explain this innovative upgrade will improve their productivity by reducing time spent on the phone to support! A small monthly fee (anything under $100 per month) should ensure they agree (or price according to size of client).

Investment ITSupportPanel 2500 Agents $549 /Month
Fee to Client (Monthly) 100 Clients $90 /Client /Month $9,000 /Month
ROI (Yearly)  16x ROI   $108,000 /Year


ROI Tip #2 – Win more MRR Deals:
By being remarkable and demonstrating your innovative approach you will beat your competitors and win more MRR support deals.

ROI Example
You need to update your marketing material and sales pitch. Watch Seth Godin talk on TED about his theory of the¬†‘Purple Cow’ and the¬†importance of being remarkable – watch here.

Investment ITSupportPanel 500 Agents $249 /Month
New MRR Support (Monthly) 3 $1000 /Month $3000 /Month
ROI (Yearly)  12x ROI    $36,000 /Year


To get 4 More ROI Tips, sign up for a
Free Trial.

Free Trial >

Why Upgrade to ITSupportPanel‚ĄĘ?

Differentiate

Get a powerful unique selling proposition that helps you deliver a remarkable experience, beat the competition and win more MRR deals.

 

Win More¬†MRR Deals: ITSupportPanel‚ĄĘ gives you a powerful sales tool to differentiate your services and win new MRR clients. Stand out in the crowd and explain how your business uses innovation to deliver an easier, faster and more visible IT support experience.¬†It’s a competition slayer!

 

Increase Conversion: Changing IT providers is a big decision. Explain how rolling out your branded portal makes changing to your services easy. Staff instantly get visibility of their new provider and improved productivity. Makes your invisible MSP visibly valuable!

 

Marketing Investment: ITSupportPanel‚ĄĘ should be seen as a marketing investment. Winning new MRR deals is the key to growing a sustainable and healthy MSP.¬†ITSupportPanel‚ĄĘ gives you that winning marketing edge.

Brand

Reduce churn by digitally wrapping your brand over 100‚Äôs of devices with a ‚Äėsticky‚Äô Client¬†Portal that increases referrals.

 

Reduce Client Churn:¬†ITSupportPanel‚ĄĘ is your brand, logo and colors on every device. Anywhere and anytime. It‚Äôs the perfect way to digitally wrap your services.¬†Clients will thank you for making their lives easier and you‚Äôll be rewarded with less client churn.¬†

 

Increase Referrals & Create Loyal Followers:¬†ITSupportPanel‚ĄĘ is memorable for end users. Now when a person changes companies from one of your clients, they’ll more than likely remember how easy it was working with you and recommend your services!


Your Brand or Their Brand: ITSupportPanel‚ĄĘ is feature rich and fully customizable. You can create buttons & links to whatever you need. If a customer wants their brand and custom buttons shown, you can create a new appearance. Imagine the possibilities!¬†

 

Engage

Engage the end user, add value & make clients happier. Improve engineer productivity by getting the client to log the tickets in your PSA!

 

Increase Client Productivity:¬†ITSupportPanel‚ĄĘ gives your clients end users a much easier method to access IT Support.¬†You can reduce their time wasted on the phone for Support by up to 50%. Now you’re adding tangible¬†value!

 

Increase Engineer Productivity: Most MSPs receive tickets via email, then the Engineer or Service Desk needs to allocate the ticket by selecting the fields in the PSA. ITSupportPanel saves all this administration time wasted every day by getting the end user to fill in the relevant fields when they log a ticket. You can setup the software to match how your MSP wants to receive tickets.


Increase Client Happiness: Your clients users can click the easy to find IT icon in the task tray, desktop or mobile app with no username or password required!

 

Improve your NPS Score: The number one way to measure your clients happiness is via a Net Promoter Score (NPS) survey. The top global brands have high NPS scores and so should you. ITSupportPanel can help you improve your score by providing them with daily visible value.

Profit

Increase profit immediately, reduce inbound support calls by up to 50% and increase capacity! Less client churn + more MRR deals, fees & capacity = a 10x ROI.

 

Charge Existing Customers Immediately: You can’t increase your rates easily, but you can charge a small monthly fee ($50 to $100) per customer for ITSupportPanel that they won’t argue. If you have 50 clients that’s between $2500 and $5000 a month in new revenue or $30,000 to $60,000 of profit per year!

 

Increase Your Capacity: Our results show that by making it easy for users to log tickets your support calls are reduced by up to a staggering 50%!! With less phone calls, you can close more tickets and better utilize your capacity.


Increase Monthly Fees (New Customers):
If you’re looking to increase monthly fees for new clients, ITSupportPanel provides you with the perfect visible value add.


Charge For Mobile Device Management (MDM):
If you’re looking to implement mobile device management fees, ITSP gives you the edge by making mobile support visible.

 

Our software pays for itself and should deliver a minimum 10x ROI.

Testimonials

The Invarosoft portal is creating a tighter relationship between Base 2 and its MSP client’s, further enhancing the value we provide to those clients. It is imperative to push the envelope on enhancing the MSP client customer experience, through greater visibility, and Invarosoft is allowing Base 2 to deliver that.

Base2, New Zealand

Mangano IT, Australia

As an established MSP we have always strived to offer the best end-user experience possible for our customers. Our IT Management tool, although functional has never been what I would call user friendly nor did it promote our ability to interact with our customers from the desktop or have the application available on mobile devices. […]

Shift IT Solutions, Canada