In 2018 the Service Desk Institute (SDI) released their Customer Experience in ITSM Report which highlighted that “customer satisfaction is the most significant indicator of success on the service desk”. They found that “Customer Experience (CX) focused targets become a new approach to measuring more emotional, customer-focused agreements between service desks and their customers.” The problem
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As an MSP owner a question I often ask myself and that circulates around our industry, favored by ChannelE2E’s content czar Joe Panettieri, is when will we move forward using the power of Bots, AI and Automation? The industry hasn’t evolved much from the current PSA, RMM and Documentation tools. So what’s next? Who will make the first move? Well I’m pleased to say Invarosoft® is putting our entry
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Invarosoft is pleased to announce our integration with Wise-Sync helping MSPs get paid faster! MSP Efficiency One of the pillars of running a successful MSP center’s around cash flow excellence and delivering an exemplary customer experience (CX). With the new integration between ITSupportPanel™ and Wise-Pay, customers now have access to a streamlined customer experience from service
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Invarosoft Finalist – Best Bootstrapped Startup – Australasian Startup Awards 2018 Invarosoft is excited to announce that Invarosoft is a finalist for the second year in a row at the Australasian Startup Awards 2018. With over 500 nominations, Invarosoft was selected as a top 5 finalist in the ‘Best Bootstrapped Startup’ category. The awards recognises the top up-and-coming startups,
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How MSP eNerds Plays On Both Sides of the Channel MSP (eNerds) turned solution provider (Invarosoft), is playing on both sides of the channel, an interesting dichotomy the industry is seeing more and more often. CEO Jamie Warner weighs in on his unique solution and the effect it has had on operational efficiency.. Read Article Ready to replace email support
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The Pyramid for MSP Success If you missed the Auvik Podcast on Frankly MSP, then now’s your chance to listen to CEO, Jamie Warner, talk about ‘The Pyramid for MSP Success’. Jamie grew eNerds organically from $3 million to $7 million in revenue in four years. The company made the MSPmentor501 for seven years in row. He credits that success to the tips and insights he shares in his
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Invarosoft has outlined plans to reduce workload and improve productivity for managed service providers (MSP) amid a heightened need for automation. Headquartered in Sydney, the software-as-a-service (SaaS) start-up serves an emerging market within the channel, focusing on client portal software. Built from the ground up, Invarosoft’s product line-up aims to remove the manual process
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As an MSP you need to deliver a great customer experience (CX) to keep clients happy and there are a number of ‘brand touch points’ for you to choose from. One of those touch points is your PSA web portal and today we’ll focus on why ‘web portals’ simply don’t work or add much value. Customer Experience Explained Customer experience (CX) is the product of an interaction between an organization
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Coming to IT Nation 2018 in Orlando? Register for ‘MSP Minds’ – Free Workshop If you’re an MSP coming to IT Nation feel free to register for MSP Minds and get some amazing insights from fellow MSP owners. Hosted by Invarosoft and Wise-Sync, you’ll hear about ‘The Pyramid for MSP Success’, how to prepare your MSP for exit and get to see a great panel of industry veterans including Jerry Koutavas,
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Feature Release Latest Agent Release 18.47 We have now officially released our latest Windows Agent to ‘stable’ which is 18.47. It includes bug fixes and feature enhancements such as the ability to hide the ‘Affected User’ field and run ‘AppPath Look Up Executions’ mentioned below. Push Notifications Cut through the noise of email and communicate with beautiful branded Push Notifications
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