Making Backup Monitoring Smarter We’re excited to introduce QuickDash, AlertCentric’s command center designed to give MSPs immediate situational awareness. This intelligent dashboard transforms complex backup data into clear visual insights, so your team can act faster and prevent client downtime.  Here are the key capabilities that make QuickDash a powerful tool for MSPs:  ✅Real-Time Device

 Precision-Driven Backup Monitoring We’re thrilled to announce the Invarosoft-Enhanced Detection Engine, a breakthrough in backup monitoring intelligence. AlertCentric™ now offers pattern-based recognition to understand the real signals behind backup failures. It analyzes both email content and PDF reports to identify issues based on structure, timing, and contextual clues, not just keywords. The Invarosoft-Enhanced Detection Engine

Empowering MSPs to resolve backup issues faster and smarter We are thrilled to announce that Alert Centric™  has a revolutionary new feature:  Advanced Email Search & Discovery. This powerful new feature transforms how you navigate and analyze your backup communications. Instead of digging through endless email alerts, our advanced search functionality cuts through thousands of

MSP software empowers managed service providers to deliver reliable, efficient, and scalable IT support that grows with client needs. It is the strategic foundation for long-term success in the competitive IT services industry. This article will explore why MSP software is essential for scalable IT support, how it transforms service delivery, and why forward-thinking IT

The role of a trusted technology advisor has never been more critical for managed service providers (MSPs)— yet it has never been more challenging. Many small-to-medium-sized businesses (SMBs) lack a Chief Information Officer (CIO) to guide them. So, they rely on MSPs for technical support and strategic IT advice. With many roles to fill, MSPs

To retain customers, you must keep them happy. But how can you tell if your clients are satisfied with your services? HappySat is an excellent solution. HappySat is intelligent customer tracking software for monitoring and responding to client experiences. But before implementing HappySat, you must know if it’s right for your business. To help you

Client expectations are evolving in managed IT services. They’re no longer satisfied with reactive support and technical fixes — they want strategic guidance, transparency, and forward-thinking solutions. Enter vCIO software, a powerful tool that enables MSPs and IT teams to shift from mere service providers to trusted technology advisors. vCIO (Virtual Chief Information Officer) software

Elevate Your Productivity Game. Soon, clients will be able to see availability, book time, and stay informed, all from one place. This upcoming feature is set to transform the way you manage expectations, improve visibility, and deliver a seamless support experience. We’d love to give you an early walkthrough and a sneak peek at how

Security and support go hand in hand 🔏. The upcoming Invarosoft CX™ App brings built-in Identity Security and Secure Messaging to protect your clients’ data. Whether they´re logging in, sharing sensitive info, or chatting with your team, everything stays safe and compliant. We’d love to give you an early walkthrough and show how these updates

Real-time support, real results. We’re excited to announce that our new Invarosoft CX App™ will soon include integrated Live Chat. Your clients will be able to get help instantly from the Invarosoft CX App or via Microsoft Teams. This means: Instant messages: faster responses, less waiting. Real-time support: resolve issues as they happen. Higher efficiency: