Category: Corporate

Feature Releases Q4 2020 | Watch Official Launch of ITControlPanel™

Introducing ITControlPanel (1.5 Mins) Feature Releases Q4 2020 In Q4 we mark the official launch of ITControlPanel™ which represents a major technological leap forward for MSPs and IT Teams. In one (1) powerful Desktop App you can super-charge your PSA or ITSM tool with: – Live Chat – Identity Security – Secure 2FA Messaging –

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Invarosoft™ launches into the UK Market with Sondela Consulting

Sydney, Australia, June 2020 – Invarosoft™, is very excited to announce the launch of its ITSM CX Platform and its collaboration with Sondela Consulting in the UK market.  Invarosoft was founded in 2017 by CEO, Jamie Warner, who is also the Chairman of $9M MSP eNerds.  This is the natural next step as Invarosoft continues its

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Invarosoft Webinar | The Bigger Better MSP Summit by Auvik

Click Here to Register for The Auvik Summit > How an $8M MSP Converts 47% of new MRR Deals Watch Jamie present how his $8M MSP converts 47% of new MRR Support Deals and learn chapter by chapter how he lays out his IT Services Proposal. Special Offer If you decide to invest in the Invarosoft ITMS CX Platform you will get a copy Jamie’s IT Services Proposal Template as part of our

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Invarosoft Feature Releases Q4 2019 | Self-Service Bot, Smart Engineer Bot, Sentiment Analysis, Device Diagnostics & ConnectBooster SSO

Feature Releases Q4 2019 Self-Service Bot Now you can reduce tickets by turning your IT Glue or other Documentation into a Self-Service Bot! The goal is to stop 5-10% of these tickets – every day! Smart Engineer Bot With our Smart Engineer Bot you can attach instructions or documentation links to your tickets per client and per user to help Engineers get access to the information they need

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MSP Voice Webinar Series #19 – Invarosoft™ ITSupportBot Demo

Register for the MSP Voice Webinar Register for MSP Voice Webinar > If you’d like to find out more about how the Invarosoft ITSM Customer Experience Platform (ITSM CX) can help your MSP reduce tickets, increase productivity and improve your customer experience – register for our latest Webinar. How Apps, Bots & Automation are revolutionizing

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ITSM Customer Experience (ITSM CX) in an App Economy

In 2018 the Service Desk Institute (SDI) released their Customer Experience in ITSM Report which highlighted that “customer satisfaction is the most significant indicator of success on the service desk”. They found that “Customer Experience (CX) focused targets become a new approach to measuring more emotional, customer-focused agreements between service desks and their customers.” The problem

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Meet the Bots about to Revolutionize the MSP Industry

As an MSP owner a question I often ask myself and that circulates around our industry, favored by ChannelE2E’s content czar Joe Panettieri, is when will we move forward using the power of Bots, AI and Automation? The industry hasn’t evolved much from the current PSA, RMM and Documentation tools. So what’s next? Who will make the first move? Well I’m pleased to say Invarosoft® is putting our entry

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How to grow your MSP past $1M with Referrals, Google Adwords and Increasing Conversion

I hear all the time from MSPs wondering how to grow past $1M revenue and beyond. The reality is, it’s really hard. It takes time, energy and a never die attitude. In today’s article I’ll give you the secrets to how we grew our MSP from $0 to $8M+ organically over 19 years using referrals, Google Adwords and focusing on conversion. The Top 3 MSP KPIs You Need to Know Firstly, let’s be clear on

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How to improve your ticket KPIs with ITSupportPanel

Your MSPs goal for optimal performance is to get 60% of your tickets via ITSupportPanel and 40% via phone. Let me explain. The Ticket Quantity Formula We have worked out a formula to determine how many tickets per day you will receive for IT Support. For every 100 desktops/laptops you manage you will get 3-4 tickets per day. So if you manage 1000 desktops/laptops, you should get

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Why Chat Support Doesn’t Work for ‘Most’ MSPs

To chat or not to chat? That is certainly the question many MSPs are asking themselves as they attempt to enhance their customer experience (CX). In today’s article we will talk about why Chat hasn’t been successful for ‘most’ MSPs and the alternative technology to consider. As an MSP with almost 50 staff, we get over 100 tickets every day, so efficiency around our time is of the utmost

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