Category: Media

Invarosoft® News Flash – Invarosoft Responds to CloudRadial

Invarosoft Responds to CloudRadial Launching Client Portal, vCIO, Teams App + O365 Integrations 🔥 _____________________________________________________________________ Invarosoft is about to ignite the MSP market with a viable alternative to CloudRadial powered by some impending releases to their MSP CX Platform coming soon in Q2 & Q3. Invarosoft CEO, Jamie Warner, says “Invarosoft is excited to enter

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Feature Releases Q4 2020 | Watch Official Launch of ITControlPanel™

Introducing ITControlPanel (1.5 Mins) Feature Releases Q4 2020 In Q4 we mark the official launch of ITControlPanel™ which represents a major technological leap forward for MSPs and IT Teams. In one (1) powerful Desktop App you can super-charge your PSA or ITSM tool with: – Live Chat – Identity Security – Secure 2FA Messaging –

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Invarosoft™ launches into the UK Market with Sondela Consulting

Sydney, Australia, June 2020 – Invarosoft™, is very excited to announce the launch of its ITSM CX Platform and its collaboration with Sondela Consulting in the UK market.  Invarosoft was founded in 2017 by CEO, Jamie Warner, who is also the Chairman of $9M MSP eNerds.  This is the natural next step as Invarosoft continues its

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Invarosoft Webinar | The Bigger Better MSP Summit by Auvik

Click Here to Register for The Auvik Summit > How an $8M MSP Converts 47% of new MRR Deals Watch Jamie present how his $8M MSP converts 47% of new MRR Support Deals and learn chapter by chapter how he lays out his IT Services Proposal. Special Offer If you decide to invest in the Invarosoft ITMS CX Platform you will get a copy Jamie’s IT Services Proposal Template as part of our

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Invarosoft Feature Releases Q4 2019 | Self-Service Bot, Smart Engineer Bot, Sentiment Analysis, Device Diagnostics & ConnectBooster SSO

Feature Releases Q4 2019 Self-Service Bot Now you can reduce tickets by turning your IT Glue or other Documentation into a Self-Service Bot! The goal is to stop 5-10% of these tickets – every day! Smart Engineer Bot With our Smart Engineer Bot you can attach instructions or documentation links to your tickets per client and per user to help Engineers get access to the information they need

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MSP Voice Webinar Series #19 – Invarosoft™ ITSupportBot Demo

Register for the MSP Voice Webinar Register for MSP Voice Webinar > If you’d like to find out more about how the Invarosoft ITSM Customer Experience Platform (ITSM CX) can help your MSP reduce tickets, increase productivity and improve your customer experience – register for our latest Webinar. How Apps, Bots & Automation are revolutionizing

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Why Chat Support Doesn’t Work for ‘Most’ MSPs

To chat or not to chat? That is certainly the question many MSPs are asking themselves as they attempt to enhance their customer experience (CX). In today’s article we will talk about why Chat hasn’t been successful for ‘most’ MSPs and the alternative technology to consider. As an MSP with almost 50 staff, we get over 100 tickets every day, so efficiency around our time is of the utmost

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AI focused MSP Electric raises $34M, disrupts market & takes clients, but Invarosoft™ comes to the rescue!

New kid on the block Electric is disrupting the MSP market and taking clients from traditional MSPs by challenging the status quo and offering a human assisted AI chat service powered by Slack. They have raised over $34 million in Series A & B venture capital and are hell bent on re-inventing how IT support is delivered. But for traditional MSPs, don’t worry, fellow start-up and IT Support

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Customer experience (CX) is the new MSP battleground for 2019. Are you in the fight?

When I think about the most important battleground which will be fought in 2019 that’s going to impact an MSPs future success or failure, it’s definitely customer experience (CX). The MSP Market is Saturated with Competition As a fellow MSP we’ve been thinking about CX for a long time and it’s probably the reason our MSP has scaled organically to over $8M in revenue compared to the average MSP

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Feature Releases | Approvals, Wise-Sync Integration + More

Feature Release December 2018 Improved Ticket Type Selection We have now officially released our latest Windows Agent to ‘stable’ which is 18.61. Your active agents will automatically update to this version. It now includes a simpler ticket type selection to make it easier for clients. They just click the ‘type’ then the ‘subtype’ box changes immediately. Approvals We are super excited to

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