November 17, 2017 By Jamie Warner

IT Nation 2017 – Here’s What You Missed

Invarosoft was pleased to attend IT Nation 2017 and would like to say a big thanks to the team at Connectwise for putting on a truly amazing event – it was massive.

As a Sponsor it was our first official in-person unveiling of Invarosoft and our products ITSupportPanel, ITNewsPanel and ITAppsPanel so was a special event for the team. Our booth was buzzing and we got to meet hundreds of amazing MSPs from all around the world, learn about what made them successful and listen to their feedback about our products.

The excitement around ITSupportPanel was great to see and we’re looking forward to working with more MSPs around the world to help them deliver a premium customer experience and increase Engineer efficiency.

Our Top 10 IT Nation Takeaways

  1. The #1 benefit MSPs loved the most about ITSupportPanel was to increase customer satisfaction.
  2. The #2 benefit MSPs loved the most about ITSupportPanel was the ability to reduce phone calls.
  3. The average number of clients an MSP has is 90
  4. The average number to tickets received per day was 60
  5. The largest MSP we met had 100,000 desktops/laptops under management
  6. There were a number of MSPs processing over 200 tickets per day
  7. The Keynote by Arnie Berlini was outstanding. Truly a great explanation about the different practice areas an MSP can focus on to deliver excellence and grow.
  8. We got to meet over 100 MSPs.
  9. We booked over 100 Demo’s at the booth.
  10. It was an excellent event, if you haven’t been we definitely recommend it!

IT Nation 2018

The team at Invarosoft, Jessica Ross (VP Sales) and Dean Turnbull (VP Product) loved the event and we’re really excited by the opportunity to attend again in 2018!

See you next at IT Nation 2018 in Orlando.

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