The letter below is fictional BUT watch our CEO explain the importance of Customer Experience (CX) for Clients and End-Users. He knows this from running an MSP for 21 years and building it to 45 staff.
Watch Jamie talk about the implications around growth and churn if your MSP doesn’t focus on CX.
2000+ MSPs have already chosen a CX Platform to get away from using mouse pads and stickers with your email (support@) and phone on them. Clients want a modern Customer Experience – don’t get left behind!
Most MSPs & IT Teams miss the ‘last mile’ between the PSA/ITSM tool and the user in their stack. Invarosoft’s® patented technology delivers a modern ITSM End User Experience (Desktop, Mobile & Microsoft Teams App), O365 Integrated Client Portal (Service Catalog, Training, Devices, O365 Subscriptions) and a powerful ITSM Tool-Kit (vCIO Platform , Live Chat, Identity Security, Secure 2FA Messaging) to improve CX, Productivity, Communication, Security and Account Management.