How to win new clients investing in CX technology in 2025

Want to Win More Support Deals? The Secret is Understanding Why Clients Switch MSPs

If you’re an MSP looking to scale by winning more support deals, here’s a hard truth: your prospects aren’t leaving their current provider because of technical issues. They’re leaving because they want a step up in service delivery that aligns with their expectations as modern business owners.

Your job is simple: understand why the buyer is looking to change. And the answer is rarely about your technical stack—it’s about the experience you deliver.

The fastest way to prove you’re offering that “step up” is to show prospects your investment in customer experience (CX) technology. Here’s how:

• Show Them Your CX App – Logging a ticket is easy, intuitive, and mobile-friendly.
• Show Them Real-Time Reports – Give clients on-demand access to Microsoft 365 usage, device status, warranties, and QBRs inside the Client Portal.
• Show Them a Digitized Onboarding Process – Replace clunky PDFs and emails with smooth, professional Web Forms for onboarding and offboarding.
• Show Them the Power of Your Platform – Live Chat, Identity Security, Secure Messaging, CSAT feedback, and Engineer scheduling—all in one place.
• Show Them a Differentiator – Only 5% of MSPs use a true CX platform. This is your chance to stand out.

And it works. Our MSP won over $60,000 in new monthly support contracts in the last 12 months (2024-2025) —not because of our RMM, PSA, or backup tools, but because we showed prospects the step up they’d get by partnering with us.

Here’s the kicker: a CX platform also makes your engineers happier. With smarter ticketing (including device diagnostics, screen capture, and affected user details), they spend less time chasing down information and more time solving problems.

Ready to Win More Support Deals?

The path is clear: Book Demo OR go to Invarosoft CX

Stack Saver Bundles

Plus you can save ~50% with our ‘ Stack Saver Bundles’ . The most popular bundle includes 6  key products; Invarosoft CX™, vCIO Hero™, HappySat™,  Time Master™, Warranty Wizard™ and  Alert Centric™.

About Invarosoft

Invarosoft® delivers one MSP software platform and six (6) products that include; Warranty Wizard™, Alert Centric™, Time Master™, HappySat™, vCIO Hero™ and Invarosoft CX™. Our goal is to help your MSP consolidate your stack to reduce complexity & cost and modernize your CX.