The Invarosoft® CX Platform helps your MSP reduce stack bloat with ITSupportPanel (Client Portal, Apps, Bots, Automation, vCIO, CSAT, Service Catalog, Forms, Approvals, Ticket Diagnostics) and supercharge your PSA with back-end support tools powered by ITControlPanel (Live Chat, Secure Verification, Secure 2FA Messaging).
Watch a quick video by CEO, Jamie Warner, introducing our latest new features including; Self-Service Bot, Smart Engineer Bot, Documentation, Device Diagnostics and Sentiment Analysis!
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Our personally guided 30 minute demo is the best way to understand what ITSupportPanel can do for your MSP before you trial. You also get a 30 day free trial.
Self Service Bot + IT Glue Integration (REDUCE TICKETS)
ITSupportBot™ enables your MSP or IT Team to reduce tickets by turning your IT Glue documentation into a powerful 'Self-Service Bot'. When the user logs a ticket in ITSupportPanel your self-service bot offers prompts and articles to read to solve the issue. You'll get full reporting of the 'bot solved tickets'.
Smart Engineer Bot (SOLVE TICKETS FASTER)
Smart Engineer Bot gives you the opportunity to assign bots to ticket types and clients and when the ticket is logged your Engineers will get instructions and articles on how to solve the issue. Your Engineers can solve tickets faster by having the correct information at their fingertips!
Device Diagnostics (GET THE RIGHT INFO THE FIRST TIME)
Every time a ticket is logged with Invarosoft you get the Device Diagnostics - it's your Engineers best friend to get the correct information!
Sentiment Analysis (GET ALERTED IMMEDIATELY OF A CLIENT GETTING FRUSTRATED)
You can now scan your tickets for keywords like ASAP, URGENT, NOT HAPPY etc and be alerted to when a client types this in the ticket. Perfect for getting ahead of client frustration!
Custom Forms (MAKE NEW USER REQUESTS EASY)
Make it easy to get the right info with custom forms. You can assign forms per ticket type (e.g. New User Request) and when the user clicks the ticket type a form pops up ensuring you get the right information the first time via the App! Read More.
Push Notifications (Cut Through the Noise of Email)
Cut through the noise of email and communicate with beautiful branded Push Notifications direct to your staff. Works across Windows, iOS and Android devices. Perfect for outages, scheduled downtime or on-boarding clients. Read More.
Screen Capture (GET THE RIGHT ERROR MESSAGE)
By replacing email support with ITSupportPanel you can make it easier for your end users and employees to 'screen shot' their issues which reduces calls!
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