FEATUREINVAROSOFT™HELPDESK BUTTONS
Deployment & ManagementEasy (1 Day)Hard (Deploying USB & Stickers)
Native Desktop AppWindows & MacNo
Native Mobile AppiOS & AndroidNo
Self-Service Bot (Reduce Tickets + IT Glue Integration)YesNo
Smart Engineer BotYesNo
Device Diagnostics in TicketYesYes
Screen CaptureYesYes
Ticket PortalYes ( Branded)No
Automation (Command Line)YesNo
Documentation (Native)Yes (Branded)No
News FlickerYesNo
Ticket FormsYesNo
Button FormsYesNo
Sentiment AnalysisYesNo
NPS & CSATYesNo
Branded Push NotificationsYesNo
Approvals (Per Client & Ticket Type)YesNo
Customizable Appearances Per Client / UserYesNo
White Label Task Tray IconYesYes
Customizable Buttons Per Client / UserYesNo
Social Media LinksYesNo
Ticket Type ManagerYesNo
SSO WisePayYesNo
SSO BiggerBrainsYesNo
SSO ConnectBoosterYes (Coming)No
SSO BrightguageYes (Coming)No
Smart DeploymentYesNo
AutoTask APIYesYes
ConnectWise APIYesYes
Kaseya BMS APIYes (Coming)Yes
TigerPaw APIYes (Coming)No
PSA / Ticketing AgnosticYes (Anyone can use)No
MFAYes (Coming)No
AD HarvesterYesYes
O365 Azure AD SyncYesNo
Setup Time1 DayWeeks
LicensingPer AgentPer Device
Development RoadmapAggressiveAggressive
Sponsor Industry EventsYesNo
Patent PendingYesYes
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