| Utilization | High (Easy to Find & Use) | Low (Hard to Use) |
| Client Portal | Yes | No |
| vCIO | Yes | No |
| Live Chat | Yes | No |
| CSAT | Yes | No |
| Identity Security | Yes | No |
| Secure Messaging | Yes | No |
| Service Catalogs | Yes | No |
| O365 Reports | Yes | No |
| Device Reports | Yes | No |
| Knowledge Base | Yes | No |
| Staff Directory | Yes | No |
| All Devices | Windows, Mac, iOS, Android, Teams | Windows |
| Self-Service Bot (Reduce Tickets + IT Glue Integration) | Yes | No |
| Device Diagnostics in Ticket | Yes | No |
| Screen Capture | Yes | No |
| Ticket Portal | Yes | Yes (Not Branded) |
| Automation (Command Line) | Yes | No |
| Documentation (Native) | Yes | No |
| News Flicker | Yes | No |
| Ticket Forms | Yes | Yes |
| Web Forms | Yes | No |
| Sentiment Analysis | Yes | No |
| NPS & CSAT | Yes | No |
| Branded Push Notifications | Yes | Yes (Not Branded) |
| Approvals (Per Client & Ticket Type) | Yes | Yes (Limited) |
| Customizable Appearances Per Client / User | Yes | No |
| White Label Task Tray Icon | Yes | Yes |
| Customizable Buttons Per Client / User | Yes | No |
| Social Media Links | Yes | No |
| SSO WisePay | Yes | No |
| SSO BiggerBrains | Yes | No |
| SSO ConnectBooster | Yes (Coming) | No |
| SSO Brightguage | Yes (Coming) | No |
| Smart Deployment | Yes | No |
| AutoTask API | Yes | Yes |
| ConnectWise API | Yes | Yes |
| Kaseya BMS API | Yes (Coming) | No |
| TigerPaw API | Yes (Coming) | No |
| PSA / Ticketing Agnostic | Yes (Coming) | No |
| MFA | Yes (Coming) | No |
| AD Harvester | Yes | Yes |
| O365 Azure AD Sync | Yes | No |
| Setup Time | 1 Day | Weeks |
| Licensing | Per Agent | Modular |
| Development Roadmap | Aggressive | Slow |
| Sponsor Industry Events | Yes | No |
| Patented | Yes | No |
