Utilization | High (Easy to Find & Use) | Low (Hard to Use) |
Client Portal | Yes | No |
vCIO | Yes | No |
Live Chat | Yes | No |
CSAT | Yes | No |
Identity Security | Yes | No |
Secure Messaging | Yes | No |
Service Catalogs | Yes | No |
O365 Reports | Yes | No |
Device Reports | Yes | No |
Knowledge Base | Yes | No |
Staff Directory | Yes | No |
All Devices | Windows, Mac, iOS, Android, Teams | Windows |
Self-Service Bot (Reduce Tickets + IT Glue Integration) | Yes | No |
Device Diagnostics in Ticket | Yes | No |
Screen Capture | Yes | No |
Ticket Portal | Yes | Yes (Not Branded) |
Automation (Command Line) | Yes | No |
Documentation (Native) | Yes | No |
News Flicker | Yes | No |
Ticket Forms | Yes | Yes |
Web Forms | Yes | No |
Sentiment Analysis | Yes | No |
NPS & CSAT | Yes | No |
Branded Push Notifications | Yes | Yes (Not Branded) |
Approvals (Per Client & Ticket Type) | Yes | Yes (Limited) |
Customizable Appearances Per Client / User | Yes | No |
White Label Task Tray Icon | Yes | Yes |
Customizable Buttons Per Client / User | Yes | No |
Social Media Links | Yes | No |
SSO WisePay | Yes | No |
SSO BiggerBrains | Yes | No |
SSO ConnectBooster | Yes (Coming) | No |
SSO Brightguage | Yes (Coming) | No |
Smart Deployment | Yes | No |
AutoTask API | Yes | Yes |
ConnectWise API | Yes | Yes |
Kaseya BMS API | Yes (Coming) | No |
TigerPaw API | Yes (Coming) | No |
PSA / Ticketing Agnostic | Yes (Coming) | No |
MFA | Yes (Coming) | No |
AD Harvester | Yes | Yes |
O365 Azure AD Sync | Yes | No |
Setup Time | 1 Day | Weeks |
Licensing | Per Agent | Modular |
Development Roadmap | Aggressive | Slow |
Sponsor Industry Events | Yes | No |
Patented | Yes | No |