FEATUREINVAROSOFT™DESK DIRECTOR
UtilizationHigh (Easy to Find & Use)Low (Hard to Use)
Native Desktop AppWindows & MacWindows
Native Mobile AppiOS & AndroidNo
Self-Service Bot (Reduce Tickets + IT Glue Integration)YesNo
Device Diagnostics in TicketYesNo
Screen CaptureYesNo
Ticket PortalYesYes (Not Branded)
Automation (Command Line)YesNo
Documentation (Native)YesNo
News FlickerYesNo
Ticket FormsYesYes
Button FormsYesNo
Sentiment AnalysisYesNo
NPS & CSATYesNo
Branded Push NotificationsYesYes (Not Branded)
Approvals (Per Client & Ticket Type)YesYes (Limited)
Customizable Appearances Per Client / UserYesNo
White Label Task Tray IconYesYes
Customizable Buttons Per Client / UserYesNo
Social Media LinksYesNo
SSO WisePayYesNo
SSO BiggerBrainsYesNo
SSO ConnectBoosterYes (Coming)No
SSO BrightguageYes (Coming)No
Smart DeploymentYesNo
AutoTask APIYesYes
ConnectWise APIYesYes
Kaseya BMS APIYes (Coming)No
TigerPaw APIYes (Coming)No
PSA / Ticketing AgnosticYes (Coming)No
MFAYes (Coming)No
AD HarvesterYesYes
O365 Azure AD SyncYesNo
Setup Time1 DayWeeks
LicensingPer AgentModular
Development RoadmapAggressiveSlow
Sponsor Industry EventsYesNo
Patent PendingYesNo
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