The Invarosoft® CX Platform helps your MSP reduce stack bloat with ITSupportPanel (Client Portal, Apps, Bots, Automation, vCIO, CSAT, Service Catalog, Forms, Approvals, Ticket Diagnostics) and supercharge your PSA with back-end support tools powered by ITControlPanel (Live Chat, Secure Verification, Secure 2FA Messaging).
Watch a quick video by CEO, Jamie Warner, introducing our latest new features including; Self-Service Bot, Smart Engineer Bot, Documentation, Device Diagnostics and Sentiment Analysis!
Book Demo & Free Trial
Our personally guided 30 minute demo is the best way to understand what ITSupportPanel can do for your MSP before you trial. You also get a 30 day free trial.
Why Invest in Invarosoft?
Improve CX Increase CSAT Scores | Reduce Churn | Increase Referrals
ITSupportPanel™ gives your clients fast access to support and a branded Ticket Portal so they can see, comment and close their tickets in your PSA.
Increase Productivity Save 3-5 Minutes Per Ticket + Reduce Support Calls
When a ticket is logged with Invarosoft you get; Type, Sub Type, Priority, Affected User, Screen Capture (Optional), Form Data (Optional) and Device Diagnostics – so you get the perfect ticket every time!
Reduce Tickets Use ITSupportBot™ to Reduce Tickets by 5-10%
Reduce those unnecessary tickets (e.g. re-booting would fix) by turning your existing documentation into a powerful 'Self-Service Bot'. When the user logs a ticket your self-service bot offers prompts and articles to solve the issue.
Improve Communication Cut Through the Noise of Email with Push Notifications + News + Live Chat
Now you can send beautiful branded Push Notifications to communicate outages, scheduled downtime or on-boarding clients. You can flick news across the App and in Q4 we're releasing Live Chat.
Our Roadmap for Q3/4
We are releasing some exciting enhancements in Q3/Q4
• Live Chat - Inbound, outbound, branded, chat logs as a ticket.
• Identity Security - Verify the identity of users calling for support.
• Secure 2FA Messaging - Send secure information to users.
• Send Message - Messaging users with Push to contact you.
• ITControlPanel App - For your team to control the above.
• Web Forms - Custom Forms to collect additional information or surveys.
• Training Bots - So now training is automated to the user with our push technology.
• Ticket Push - Ticket updates from Engineer send Push Notifications to user.
• Client Portal + vCIO - Present Audit Findings, Recommendations + Roadmap.
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