Utilization | High (Easy to Find & Use) | Low (Can't find URL) |
Native Desktop App | Windows & Mac | No |
Native Mobile App | iOS & Android | No |
Device Diagnostics in Ticket | Yes | No |
Engineer Scheduling | Yes | No |
Warranty Lookup | Yes | No |
CSAT Feedback | Yes | Yes |
Client Portal | Yes | Yes |
Service Catalog | Yes | Yes |
Knowledge Base | Yes | Yes |
O365 Reporting | Yes | Yes |
O365 Secure Score Reporting | Yes | Yes |
Device Reporting | Yes | Yes |
Self-Service Bot (Reduce Tickets + IT Glue Integration) | Yes | No |
Smart Engineer Bot | Yes | No |
Live Chat | Yes | No |
Secure Caller Verification | Yes | No |
Secure 2FA Messaging | Yes | No |
Screen Capture | Yes | No |
Ticket Portal | Yes (Branded) | Yes (Not Branded) |
Automation (Command Line) | Yes | No |
Documentation (Native) | Yes (Branded) | No |
News Flicker | Yes | No |
Ticket Forms | Yes | No |
Button Forms | Yes | No |
Sentiment Analysis | Yes | No |
Branded Push Notifications | Yes | No |
Approvals (Per Client & Ticket Type) | Yes | Yes |
Customizable Appearances Per Client / User | Yes | No |
White Label Task Tray Icon | Yes | No |
Customizable Buttons Per Client / User | Yes | No |
Social Media Links | Yes | No |
SSO WisePay | Yes | No |
SSO BiggerBrains | Yes | No |
SSO ConnectBooster | Yes | No |
SSO Brightguage | Yes (Coming) | No |
Smart Deployment | Yes | No |
AutoTask API | Yes | Yes |
ConnectWise API | Yes | Yes |
Kaseya BMS API | Yes | No |
TigerPaw API | Yes (Coming) | No |
PSA / Ticketing Agnostic | Yes (Anyone can use) | No |
MFA | Yes | No |
AD Harvester | Yes | Yes |
O365 Azure AD Sync | Yes | No |
Setup Time | 1 Day | Weeks |
Licensing | Per Agent | Per End User |
Development Roadmap | Aggressive | Moderate |
Sponsor Industry Events | Yes | No |
Patented Software | Yes | No |