Alert Centric is an MSP-focused alert management platform that centralises alerts from backup and other systems into one place, helping you quickly identify what matters, reduce noise, and automate consistent responses—without engineers living in inboxes.

Most MSPs deal with alert overload: alerts spread across tools, inconsistent triage, missed issues, and wasted time. Alert Centric helps you standardise alert handling with a single dashboard, better detection intelligence, and automation options so the team can focus on fixing—not searching.

Alert Centric is designed to be a broader “single pane” for alert reporting and visibility, with deeper search and filtering, an intelligent dashboard view, and an MSP-first approach to automation and triage. It’s built to reduce alert noise while improving speed and consistency across the service desk.

Alert Centric starts at $99 USD/month for up to 500 jobs. Pricing scales with usage so you can start small and grow, and it’s designed to be MSP-friendly and predictable.

A “job” generally refers to a monitored unit of work that produces alerts—most commonly a backup job. In practice, it maps to the job count you manage across your supported clients (e.g., servers, M365 backups, endpoint backups) depending on how your backup platform defines jobs.

No. While backup alert reporting is a core use case, Alert Centric is built to centralise alerts more broadly—so you can bring multiple sources into one place, search them fast, and standardise how you respond.

Yes—Alert Centric is designed to support automation workflows such as creating tickets from alerts and streamlining triage. The goal is to reduce manual steps and help your team handle alerts consistently and quickly.

Alert Centric focuses on visibility and intelligence: a unified dashboard view, deep search/filtering, and smarter threshold handling so recurring “non-issues” don’t drown out real problems. This helps teams prioritise what needs action now.

Yes. Alert Centric supports automated report schedules (daily/weekly/monthly) and common formats such as HTML and exportable formats depending on configuration. This makes it easy to provide clear evidence of monitoring and outcomes.

Yes—Alert Centric is designed to be straightforward and MSP-friendly, with flexible subscription terms so you’re not locked into long contracts just to improve alert handling.

Most MSPs can start quickly: connect your alert sources, confirm how you want alerts grouped and prioritised, and turn on reporting/automation. From there, you can refine thresholds and workflows over time as you see patterns.

Yes. If you offer trials (or want a guided pilot), you can start with a small set of clients/jobs to validate noise reduction, time savings, and reporting quality before rolling it out broadly.