| Utilization | High (Easy to Find & Use) | Low (Can't find URL) |
| Native Desktop App | Windows & Mac | No |
| Native Mobile App | iOS & Android | No |
| Device Diagnostics in Ticket | Yes | No |
| Engineer Scheduling | Yes | No |
| Warranty Lookup | Yes | No |
| CSAT Feedback | Yes | Yes |
| Client Portal | Yes | Yes |
| Service Catalog | Yes | Yes |
| Knowledge Base | Yes | Yes |
| O365 Reporting | Yes | Yes |
| O365 Secure Score Reporting | Yes | Yes |
| Device Reporting | Yes | Yes |
| Self-Service Bot (Reduce Tickets + IT Glue Integration) | Yes | No |
| Smart Engineer Bot | Yes | No |
| Live Chat | Yes | No |
| Secure Caller Verification | Yes | No |
| Secure 2FA Messaging | Yes | No |
| Screen Capture | Yes | No |
| Ticket Portal | Yes (Branded) | Yes (Not Branded) |
| Automation (Command Line) | Yes | No |
| Documentation (Native) | Yes (Branded) | No |
| News Flicker | Yes | No |
| Ticket Forms | Yes | No |
| Button Forms | Yes | No |
| Sentiment Analysis | Yes | No |
| Branded Push Notifications | Yes | No |
| Approvals (Per Client & Ticket Type) | Yes | Yes |
| Customizable Appearances Per Client / User | Yes | No |
| White Label Task Tray Icon | Yes | No |
| Customizable Buttons Per Client / User | Yes | No |
| Social Media Links | Yes | No |
| SSO WisePay | Yes | No |
| SSO BiggerBrains | Yes | No |
| SSO ConnectBooster | Yes | No |
| SSO Brightguage | Yes (Coming) | No |
| Smart Deployment | Yes | No |
| AutoTask API | Yes | Yes |
| ConnectWise API | Yes | Yes |
| Kaseya BMS API | Yes | No |
| TigerPaw API | Yes (Coming) | No |
| PSA / Ticketing Agnostic | Yes (Anyone can use) | No |
| MFA | Yes | No |
| AD Harvester | Yes | Yes |
| O365 Azure AD Sync | Yes | No |
| Setup Time | 1 Day | Weeks |
| Licensing | Per Agent | Per End User |
| Development Roadmap | Aggressive | Moderate |
| Sponsor Industry Events | Yes | No |
| Patented Software | Yes | No |
