NPS Survey Software

Frequently Asked Questions About Invarosoft's HappySat Software

• What types of surveys can I send with HappySat?

  HappySat supports two primary feedback types:

  • CSAT (Customer Satisfaction): Uses a simple four-smiley-face scale to rate specific interactions (e.g., ticket closing).
  • NPS (Net Promoter Score): Measures long-term client loyalty and the likelihood of referrals.

  These are some of the best NPS survey tools on the market and can contribute to understanding customer health and provide your MSP with actionable insights.

• How are HappySat surveys presented to the client?

  The HappySat system uses an embedded survey functionality. You can insert a snippet of code into your PSA’s email templates so that a clickable rating scale appears automatically in ticket-resolved or ticket-closed notifications.

• How does HappySat help with client retention?

  By monitoring sentiment analysis and NPS, you can identify "at-risk" clients who may be unhappy but haven't voiced it through a ticket. It turns anecdotal evidence into actionable data, helping you address service gaps before they lead to a cancelled contract.

• Can I use HappySat's Net Promoter Score survey feedback for marketing?

  Positive CSAT and NPS scores are excellent social proof. Many MSPs use their high HappySat scores in sales presentations and QBRs (Quarterly Business Reviews) to demonstrate their value and win more Monthly Recurring Revenue (MRR) deals.

• Is it difficult to set up HappySat's NPS tools?

  Setup is designed to be rapid. Because it uses snippet-based embedding, you can typically go live by adding the HappySat code to your existing email templates in your PSA, avoiding complex API development.

• Does HappySat integrate with Google Reviews?

  Yes. HappySat can help turn positive customer feedback into public Google Reviews. After a client submits an excellent NPS score or satisfaction rating, they can automatically be prompted to leave a Google Review, helping you strengthen your online reputation and build social proof with minimal effort.

• How does HappySat differ from generic NPS survey tools?

  Unlike general survey software, HappySat is purpose-built for the MSP workflow. It integrates directly with Professional Services Automation (PSA) tools, allowing feedback to be captured at the moment of ticket resolution or during key milestones like project completion and onboarding.