Book Demo

Start your free trial

All features included. No credit card needed.

Select your
plan

Standard Teams App + Client Portal

$89 USD / Month

0.89 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$110 USD / Month

110 cents per user

Get Started

Business Plus + Bots, Automation

$120 USD / Month

120 cents per user

Get Started

Enterprise + vCIO Platform

$130 USD / Month

130 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$129 USD / Month

0.52 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$180 USD / Month

0.72 cents per user

Get Started

Business Plus + Bots, Automation

$195 USD / Month

0.78 cents per user

Get Started

Enterprise + vCIO Platform

$210 USD / Month

0.84 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$149 USD / Month

0.30 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$230 USD / Month

0.46 cents per user

Get Started

Business Plus + Bots, Automation

$245 USD / Month

0.49 cents per user

Get Started

Enterprise + vCIO Platform

$265 USD / Month

0.53 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$189 USD / Month

0.19 cents per user

Get Started

Business + Agents, Live Chat, Push

Most Popular

$300 USD / Month

0.30 cents per user

Get Started

Business Plus + Bots, Automation

$330 USD / Month

0.33 cents per user

Get Started

Enterprise + vCIO Platform

$350 USD / Month

0.35 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$299 USD / Month

0.12 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$475 USD / Month

0.19 cents per user

Get Started

Business Plus + Bots, Automation

$525 USD / Month

0.21 cents per user

Get Started

Enterprise + vCIO Platform

$575 USD / Month

0.23 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$549 USD / Month

0.11 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$800 USD / Month

0.16 cents per user

Get Started

Business Plus + Bots, Automation

$850 USD / Month

0.17 cents per user

Get Started

Enterprise + vCIO Platform

$900 USD / Month

0.18 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

$749 USD / Month

0.11 cents per user

Get Started

Business + Agents, Chat, Push

Most Popular

$1050 USD / Month

0.14 cents per user

Get Started

Business Plus + vCIO Platform

$1200 USD / Month

0.16 cents per user

Get Started

Enterprise + ITAppsPanel

$1275 USD / Month

0.17 cents per user

Get Started
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Select your
plan

Standard Teams App + Client Portal

https://www.invarosoft.com/wp-content/uploads/2020/08/it-support.png Contact Us

Business + Agents, Chat, Push

Most Popular
https://www.invarosoft.com/wp-content/uploads/2020/08/it-newspanel.png Contact Us

Business Plus + Bots, Automation

https://www.invarosoft.com/wp-content/uploads/2020/08/it-support-bot.png Contact Us

Enterprise + vCIO Platform

https://www.invarosoft.com/wp-content/uploads/2020/08/it-apps-panel.png Contact Us
Apps & Devices
 
 
 
 
Microsoft Teams App
Teams App downloaded and pinned to your tenancy or clients tenancy
Windows
This provides our complete solution set
Mac
Download the Mac Agent
iOS
Download the iOS App
Android
Download the Android App
O365 Integration
 
 
 
 
O365 PSA User Sync
Save time by syncing users into your PSA or Ticketing system from O365
O365 Teams Integtration
Once the O365 Integration is connected Teams users will login automatically
O365 Reporting
Present O365 licensing and reports in the Client Portal
Azure AD Harvester
Automatically assign agents using our Azure AD Harvester
AD Harvester
Automatically authenticate users across your clients with our AD Harvester Application. You can also use our AD Harvester to push users into your PSA when you sign up a new client.
Client Portal
 
 
 
 
Client Portal
Arriving in Q4, provide your clients the ability to see Tickets, Approvals, vCIO, Service Catalog, Training and more.
Tickets
Managers can view and manage all tickets.
Approvals
See all your Approvals in one place.
Service Catalog
Build a service catalog to make it easy for clients to engage your services.
O365 Subscriptions
Present your clients O365 subscriptions so they have visibility of their licensing.
KnowledgeBase
Create a Knowledgebase page in your portal linking to IT Glue for the client.
Training
Provide clients with training showing the latest videos and articles.
Customize Per Client
If your client wants their own customized portal, you can build this with ease.
Device Listing
You clients will see their devices categorized by colour to make it easier to understand upgrade requirements.
vCIO Report
Show clients your ICT Overview, Audit, Recommendations and Roadmap.
Communication
 
 
 
 
News Flicker
Flick news articles which link to your BLOG or our documentation to show clients your customer wins, awards or for your advisory messages.
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Broadcasting
Need to communicate with all clients, some clients or groups of users about outages or downtime? Use our Push Broadcasting technology.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Social
Setup your social media links at the bottom right of the App.
SMS Broadcasting (Q1)
Coming in Q1 you'll be able to send SMS broadcasts to clients if there is downtime or scheduled outages. You'll also be able to verify users with SMS.
General Features
 
 
 
 
Ticket Logging
Get the perfect ticket every time. You get ticket type, sub type, screen capture, priority, affected user and device diagnostics!
Ticket Portal
Give users a one-pane of glass to view, edit and close their tickets in your branded portal.
Screen Capture
Users can easily take screenshots of the issue on their device and attach to the ticket - works like Snagit.
Device Diagnostics in Ticket
Get the perfect ticket with device diagnostics helping your solve the issue faster.
Ticket Forms
One of our most popular features, ensure you get the correct information the first time. Perfect for new user requests or just collecting additional information based on ticket type.
Web Forms
If you need to send clients a form which logs the information as a ticket OR replace Google or WuFoo Forms, our Web Forms give you the functionality you need in your branded portal.
Approvals
Give your clients the flexibility to approve tickets based on ticket type and client status. When a user logs a ticket the 'approver' gets an email to approve, decline or comment on the ticket.
Documentation
Create branded documentation web pages using the Invarosoft Platform. They are primarily used for our Client Portal, Training Bots and Self-Service Bots.
Custom Buttons
Customize your App per Client, User or Agent to ensure you create a sticky customer experience.
Custom Appearances
You can set a default appearance showing your brand beautifully or custom appearances per client, user or agent.
Contact Details
Have your contact details available for the user at any time and customize per client if you have different phone numbers.
2FA Portal Access
Our portal uses 2FA to provide the level of security you would expect accessing our core systems.
White Label
If you've already trained users on your icon for support then use our White Label version which works on Windows. You just need to provide us with your ICO files in three (3) colors.
ITControlPanel (Engineer App)
 
 
 
 
ITControlPanel App
App for MSP (Live Chat, Secure Caller Verification, Secure 2FA Messaging, Push Message User, Ticket Logging)
Live Chat
Small MSPs can now use out-bound chat to improve communication. Larger MSPs can use both in-bound and out-bound Chat.
Push Messages
Can't get a user on the phone or via email OR you need to leave a message on the users device after completing a job? Push Messages solves that problem.
Log Ticket (Fast)
For dispatchers or anyone who needs to log tickets quickly, our Log Ticket functionality enables you to log tickets for any user and client into your PSA or ticketing system saving you valuable time.
Identity Security
 
 
 
 
Secure Caller Verification
Confirm the identity of users calling for supporting using our Secure Caller Verification technology.
Secure 2FA Messaging
If you need to send a user a password or any other information securely use our Secure 2FA Messaging functionality.
SSO Integrations
 
 
 
 
ConnectBooster
Configure your SSO button for ConnectBooster and give clients 'one click' access to their account to view and pay invoices.
WisePay
Configure your SSO button for WisePay and give clients 'one click' access to their account to view and pay invoices.
BiggerBrains
Configure your SSO button for BiggerBrains and give clients 'one click' access to their training.
Ticket Management
 
 
 
 
Sentiment Analysis
Get alerted to clients getting frustrated by searching for keywords and phrases in the tickets such as; ASAP or URGENT.
Bots
 
 
 
 
Training Bot
Ensure you get maximum utilization of the platform with our automated training bots.
Feedback Bot
Get feedback when clients log their first ticket on what they like about the App.
Self-Service Bot
Reduce unnecessary tickets by 5-10% using our self-service bots. Users are presented with articles or tips on certain ticket types.
Smart Engineer Bot
Ensure your Engineers have the correct information at their finger tips when tickets are logged by clients saving them time searching for the information.
Automation
 
 
 
 
ITAppsPanel
Centralize all of your clients Apps in ITSupportPanel so your App becomes part of their business process and makes your services stickier.
Command Line
Use command line to automate simple tasks.
RDS & Citrix
Launch RDS & Citrix Apps with ease.
AppPath Lookup Execution
Make it easy for clients to launch Apps such as Word, Excel etc.
URL
Link your favourite Apps via URL.
Unlimited Apps Collections
You can have as many App Collections as you like assigned to Client, User and Agent.
Automation
You create App links powered by; Command Line, URL, RDS or Citrix and AppPath Lookup.
vCIO Platform
 
 
 
 
vCIO
Deliver your ICT Audit Results, Recommendations and Roadmap with ease.
ICT Audit
Present your Audit using a simple Traffic Light System.
ICT Recommendations
Sell using our 'Solution Builder' IP designed to make a sale every single time. Clients love this approach.
ICT Roadmap
Once you've confirmed the solution show the client your roadmap quarter by quarter, month by month.
Assessments (Coming Q1)
Develop assessments to ensure Audit Accuracy and Compliance. Generate Reports from Assessments easily.
API
 
 
 
 
ConnectWise
Invarosoft works seamlessly with ConnectWise via API.
Datto AutoTask
Invarosoft works seamlessly with Datto AutoTask via API.
Kaseya BMS
Invarosoft works seamlessly with Kaseya BMS via API.
Syncro
Invarosoft works seamlessly with Syncro via API.
RepairShopr
Invarosoft works seamlessly with RepairShopr via API.
PSA Agnostic
For those we don't have an API for yet (we're working on many more) you can use our PSA Agnostic version.
Languages
 
 
 
 
English
Language option in English.
Spanish
Language option in Spanish.
German
Language option in German.
French
Language option in French.
Dutch
Language option in Dutch.
Support & Consulting
 
 
 
 
24/7 Customer Support
We have follow the sun 24x7 support.
Self-Service Training
Our easy to use portal has training videos and tutorials to ensure on-boarding is easy.
On-Boarding & Training
Our comprehensive on-boarding ensures you get started quickly. We'll do the heavy lifting for you.
Consulting
We can provide optional Consulting & Implementation Services.

Standard Teams App + Client Portal

$89 USD / Month

0.89 cents per user

Standard includes:

  • Microsoft Teams App
  • O365 PSA User Sync
  • O365 Teams Integtration
  • O365 Reporting
  • Client Portal
  • Tickets
  • Approvals
  • Service Catalog
  • O365 Subscriptions
  • KnowledgeBase
  • Training
  • Customize Per Client
  • News Flicker
  • Ticket Logging
  • Ticket Portal
  • Web Forms
  • Approvals
  • Documentation
  • Custom Buttons
  • Custom Appearances
  • Contact Details
  • 2FA Portal Access
  • White Label
  • ConnectBooster
  • WisePay
  • BiggerBrains
  • Sentiment Analysis
  • ConnectWise
  • Datto AutoTask
  • Kaseya BMS
  • Syncro
  • RepairShopr
  • PSA Agnostic
  • English
  • Spanish
  • German
  • French
  • Dutch
  • 24/7 Customer Support
  • Self-Service Training
  • On-Boarding & Training

Business + Agents, Chat, Push

Most Popular

$110 USD / Month

110 cents per user

Business includes
all Standard plan features,

in addition to:

  • Windows
  • Mac
  • iOS
  • Android
  • Azure AD Harvester
  • AD Harvester
  • Device Listing
  • Live Chat
  • Push Broadcasting
  • Push Messages
  • Social
  • SMS Broadcasting (Q1)
  • Screen Capture
  • Device Diagnostics in Ticket
  • Ticket Forms
  • ITControlPanel App
  • Live Chat
  • Push Messages
  • Log Ticket (Fast)
  • Secure Caller Verification
  • Secure 2FA Messaging
  • Training Bot
  • Feedback Bot

Business Plus + Bots, Automation

$120 USD / Month

120 cents per user

Business Plus includes
all Business plan features,

in addition to:

  • Self-Service Bot
  • Smart Engineer Bot
  • ITAppsPanel
  • Command Line
  • RDS & Citrix
  • AppPath Lookup Execution
  • URL
  • Unlimited Apps Collections
  • Automation

Enterprise + vCIO Platform

$130 USD / Month

130 cents per user

Enterprise includes
all Business Plus plan features,

in addition to:

  • vCIO Report
  • vCIO
  • ICT Audit
  • ICT Recommendations
  • ICT Roadmap
  • Assessments (Coming Q1)

Frequently Asked Questions

  • How is ITSupportPanel Licensed?

    ITSupportPanel is licensed on a month to month, no contract basis.

    You purchase ‘agent packs’ based on the number of users or devices you have under management. You also choose the features package which best suits your requirements.

    A user is either a synced user or a deployed agent. Your invoice will be based on the larger number of users or agents. Example: If you have 250 users and 100 agents, your synced users count will be 250. Pricing adjusts as you add or remove users.

  • Do I need a license for each user device?

    Yes. Each device requires a license based on the fact an agent needs to be assigned to the device. We recommend always giving yourself a buffer of licenses due to the fact the software is so affordable.

  • How do I know when I need more licenses?

    You can always see your license usage in your Account and we will also proactively alert you through the system and via email.

  • How am i billed?

    ITSupportPanel is a monthly or annual subscription and all prices are in US Dollars. Your credit card is billed monthly or annually. With Annual Billing we provide a discount.

  • Do ITNewsPanel and ITAppsPanel need ITSupportPanel to work?

    Yes. To use ITNewsPanel and ITAppsPanel you need to buy ITSupportPanel. These product features become available once you purchase the add-on licensing.

  • Is ITSupportPanel easy to deploy?

    Yes. We have developed a simple step by step wizard to help you configure, design and deploy the software. We make it easy to use your favorite RMM software to deploy ITSP.

  • Will ITSupportPanel take long to get going?

    No, it’s nice and fast. Our simple to use step by step wizard, videos and tutorials means you don’t need any training and should be able to configure, design and deploy in a few hours.

  • How can support phones calls be reduced?

    Our current statistics of active users of the software shows that when ITSupportPanel is deployed, it is so much easier and faster than calling to log a support ticket, that clients end users feel more comfortable using ITSupportPanel. Our partners are reducing phone calls by up to 50%!

  • What PSAs and CRMs does ITSupportPanel support?

    We support Autotask, ConnectWise, KaseyaBMS, Syncro, Repairshopr and PSA Agnostic. We are adding new PSA and Ticketing partners and will continue to expand this list to ensure your system is covered.

  • Does ITSupportPanel work with ConnectWise cloud version?

    Yes. ITSupportPanel supports both cloud and on-premises partners!

  • What operating systems are supported?

    ITSupportPanel is the only IT Portal Solution that has a native App working on Windows, Mac, IOS and Android! Our software is designed to ensure your unique brand (logo and colors) are seen everywhere by your clients, always showing them your value!

  • Where are your servers based?

    Our servers are based in Amazon Web Services (AWS) data centers in the USA. AWS data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements.

  • Do I need to install a Server in my office or cloud to use ITSupportPanel?

    No. ITSupportPanel is fully cloud hosted in AWS.

  • Can I use my branding?

    Yes indeed. That’s the whole benefit of ITSupportPanel. Your logo, your colors and full customization over the buttons and text.

  • Can I use my clients logo and branding?

    Yes. If you have a client who sees the benefit of using their own brand with ITSupportPanel, you can configure just this one client (or how ever many you need) with their own colors and logo.

Start using invarosoft.com today

Try it now for free / No credit card needed

Get Started

Our Company

Products & Demo

Get In Touch

Phone No.: +1 (415) 943 3999

Email: ask@invarosoft.com

Newsletter

Integration Partners