Invarosoft Blog

Insights for IT & MSP Professionals

Practical guides, product updates, and business strategies to help you grow your IT business and delight your clients.

How do I Boost CSAT and NPS for my MSP Business Using Feedback Tools?

Learn how managed service providers can use CSAT, NPS and the right feedback tools to strengthen client relationships and retention.

Jennifer Giraldo

May 26, 2026

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Why MSP clients demand a one-pane-of-glass portal

Client Experience

7 min read·Mar 24, 2026

Why MSP Clients Demand a 'One-Pane of Glass' Portal in 2026

If your clients can track a pizza delivery in real time, why should they tolerate calling a helpdesk just to find out the status of a critical IT ticket? In 2026, the client experience bar for MSPs has never been higher.

Jennifer Giraldo

Must-have modules for a modern MSP platform

MSP Growth

8 min read·Mar 3, 2026

What are the Must-Have Modules for a Modern MSP Platform in 2026

The managed service provider landscape has transformed dramatically. What worked in 2020 — or even 2024 — no longer meets the demands of modern MSP operations. Here are the 7 modules that separate great platforms from average ones.

Jennifer Giraldo

ISO 27001:2022 certification announcement

Invarosoft Achieves ISO 27001:2022 Certification

Company News

5 min read·Feb 9, 2026

Invarosoft Achieves ISO 27001:2022 Certification

We're excited to announce that Invarosoft has officially achieved ISO 27001:2022 certification — the globally recognized standard for Information Security Management Systems. Here's what this means for our MSP partners.

Jennifer Giraldo

How referral software improves MSP lead generation

How SaaS Referral Software Improves MSP Lead Generation

MSP Growth

6 min read·Jan 29, 2026

How SaaS Referral Software Improves MSP Lead Generation

Finding new clients is challenging for MSPs. Strategies like cold calling and advertising yield little ROI. SaaS referral software is an excellent alternative — here's how it transforms your lead generation.

Jennifer Giraldo

Ransomware-resistant backup features for 2026

Ransomware-Resistant Backups: The Critical Features Your Organization Needs in 2026

Cybersecurity

7 min read·Jan 15, 2026

Ransomware-Resistant Backups: The Critical Features Your Organization Needs in 2026

The average cost of ransomware attacks in 2024 exceeded $4.5 million globally. It's no longer a question of if your organization will face an attack, but when. Here are the 4 critical features you need.

Jennifer Giraldo

Unified service delivery platforms and efficiency

How Unified Service Delivery Platforms Enhance Efficiency and Customer Experience

Client Experience

5 min read·Dec 23, 2025

How Unified Service Delivery Platforms Enhance Efficiency and Customer Experience

Unified service delivery platforms integrate various processes and systems into a single platform — eliminating inefficiencies, enhancing collaboration, and providing a seamless experience for clients and employees alike.

Jennifer Giraldo

How MSPs cut tool-stack costs with unified platforms

How Can MSPs Cut Tool-Stack Costs With a Unified Platform?

Business Strategy

8 min read·Dec 15, 2025

How Can MSPs Cut Tool-Stack Costs With a Unified Platform?

The average MSP juggles 15–30 tools to deliver IT services. This patchwork approach is quietly draining profitability through redundant subscriptions and operational inefficiencies. Here's how to fix it.

Jennifer Giraldo

Invarosoft 2026 product roadmap

Invarosoft's 2026 Roadmap: A First Look at Our Next Evolution

Company News

4 min read·Dec 5, 2025

Invarosoft's 2026 Roadmap: A First Look at Our Next Evolution

Jamie Warner, CEO of Invarosoft, presented an exclusive look at what's coming in 2026 — including Warranty Wizard v2, ReferralNow, and PraisePoint. Here's everything you need to know.

Jennifer Giraldo

AlertCentric QuickDash feature announcement

New in AlertCentric™: QuickDash for Instant Backup Insights

Product Updates

3 min read·Nov 10, 2025

New in AlertCentric™: QuickDash for Instant Backup Insights

Introducing QuickDash — AlertCentric's command center designed to give MSPs immediate situational awareness. This intelligent dashboard transforms complex backup data into clear visual insights.

Jennifer Giraldo

AlertCentric Enhanced Detection Engine

AlertCentric™ Launches Invarosoft-Enhanced Detection Engine

Product Updates

3 min read·Nov 10, 2025

AlertCentric™ Launches Invarosoft-Enhanced Detection Engine

The Invarosoft-Enhanced Detection Engine is a breakthrough in backup monitoring intelligence. AlertCentric now offers pattern-based recognition to understand the real signals behind backup failures — not just keywords.

Jennifer Giraldo

New in Alert Centric™: Advanced Email Search & Discovery

Cybersecurity

2 min read·Nov 10, 2025

New in Alert Centric™: Advanced Email Search & Discovery

We are thrilled to announce that Alert Centric™ has a revolutionary new feature: Advanced Email Search & Discovery. This powerful new feature transforms how you navigate and analyze your backup…

Jennifer Giraldo

Why MSP Software is Essential for Scalable IT Support?

Business Strategy

5 min read·Oct 28, 2025

Why MSP Software is Essential for Scalable IT Support?

MSP software empowers managed service providers to deliver reliable, efficient, and scalable IT support that grows with client needs. It is the strategic foundation for long-term success in the…

Jennifer Giraldo

How vCIO Software Improves IT Decision Making

Product Updates

6 min read·Oct 18, 2025

How vCIO Software Improves IT Decision Making

The role of a trusted technology advisor has never been more critical for managed service providers (MSPs)yet it has never been more challenging. Many small-to-medium-sized businesses (SMBs) lack a…

Jennifer Giraldo

Product Updates

6 min read·Oct 5, 2025

Is HappySat the Secret to Improving Client Loyalty in Your Business?

To retain customers, you must keep them happy. But how can you tell if your clients are satisfied with your services? HappySat is an excellent solution. HappySat is intelligent customer tracking…

Jennifer Giraldo

How vCIO Software Transforms Client Relationships and Business Reporting

Product Updates

5 min read·Sep 26, 2025

How vCIO Software Transforms Client Relationships and Business Reporting

Client expectations are evolving in managed IT services. They’re no longer satisfied with reactive support and technical fixes they want strategic guidance, transparency, and forward-thinking…

Jennifer Giraldo

Get Ready for Smarter Engineer Scheduling in the Invarosoft ™ App

Product Updates

2 min read·Sep 24, 2025

Get Ready for Smarter Engineer Scheduling in the Invarosoft ™ App

Soon, clients will be able to see availability, book time, and stay informed, all from one place. This upcoming feature is set to transform the way you manage expectations, improve visibility, and…

Jennifer Giraldo

Coming Soon: Identity Security & Secure Messaging in Invarosoft CX™ App

Cybersecurity

2 min read·Sep 17, 2025

Coming Soon: Identity Security & Secure Messaging in Invarosoft CX™ App

The upcoming Invarosoft CX™ App brings built-in Identity Security and Secure Messaging to protect your clients’ data. Whether they´re logging in, sharing sensitive info, or chatting with your team,…

Jennifer Giraldo

On its way: Instant Live Chat in Invarosoft CX App or Teams

Product Updates

2 min read·Sep 10, 2025

On its way: Instant Live Chat in Invarosoft CX App or Teams

We’re excited to announce that our new Invarosoft CX App™ will soon include integrated Live Chat. Your clients will be able to get help instantly from the Invarosoft CX App or via Microsoft Teams.…

Jennifer Giraldo

Soon: The New Invarosoft CX™ App, Branded for Your Business

Product Updates

2 min read·Sep 3, 2025

Soon: The New Invarosoft CX™ App, Branded for Your Business

Our powerful white label features allow you to fully brand the app with your MSP’s logo, colors, and messaging, so your clients see you, not us. Reinforce your brand while delivering enterprise-grade…

Jennifer Giraldo

Coming Soon: Adjustable App Positioning in Invarosoft CX™

Product Updates

2 min read·Sep 3, 2025

Coming Soon: Adjustable App Positioning in Invarosoft CX™

With the upcoming Invarosoft CX™ App, you’ll have the power to place the app exactly where it works best for you. Dock it neatly, float it freely, and let the system remember your preferred spot, so…

Jennifer Giraldo

A Faster Invarosoft CX™ App Is On the Way

Product Updates

2 min read·Aug 20, 2025

A Faster Invarosoft CX™ App Is On the Way

The new Invarosoft CX App is being designed to get even faster. With upcoming performance optimizations, your clients will get the help they need quicker than ever, thanks to snappier ticket creation,…

Jennifer Giraldo

Coming Soon: A Lightweight Invarosoft CX™ App

Product Updates

2 min read·Aug 13, 2025

Coming Soon: A Lightweight Invarosoft CX™ App

While we put the finishing touches on the new Invarosoft CX™ App, here’s a glimpse at one of the improvements we’re most excited about: The upcoming CX App is being built to use fewer system…

Jennifer Giraldo

Get Ready: A New Invarosoft CX™ App Experience Is on the Way

Product Updates

2 min read·Aug 7, 2025

Get Ready: A New Invarosoft CX™ App Experience Is on the Way

We’ve been working hard behind the scenes on a big update to the Invarosoft CX™ App, designed to deliver a better, faster, and more user-friendly experience across all devices. Here’s a sneak peek of…

Jennifer Giraldo

Stay One Step Ahead of Backup Issues with Alert Centric™

Cybersecurity

2 min read·Jul 31, 2025

Stay One Step Ahead of Backup Issues with Alert Centric™

With Alert Centric™, you can spot backup trends early and address potential risks before they become problems. Here’s how: Track recurring issues and failures Analyze backup performance over time…

Jennifer Giraldo

Save Your Engineers’ Time with Alert Centric

Cybersecurity

2 min read·Jul 24, 2025

Save Your Engineers’ Time with Alert Centric

Alert Centric™ can save their time and help your MSP save hundreds of dollars by automating the entire process. Here’s how we can help: Automated backup checks to save time Instant alerts when backups…

Jennifer Giraldo

Using Backup Radar? Switch to Alert Centric™ and SAVE!

Cybersecurity

2 min read·Jul 16, 2025

Using Backup Radar? Switch to Alert Centric™ and SAVE!

Why switch? Competitive pricing Real-time alerts for backup failures Alert reporting for anything All backup vendors supported Save money and improve your backup monitoring with Alert Centric™. Alert…

Jennifer Giraldo

Get Complete Backup Visibility in One Place with Alert Centric™

Cybersecurity

2 min read·Jul 9, 2025

Get Complete Backup Visibility in One Place with Alert Centric™

Here’s what you get: One dashboard for monitoring backup statuses across all your vendors Daily emails with backup status updates Real-time visibility into alert status, trends, and resolution…

Jennifer Giraldo

Alert Centric™ Works with any System with Failure Alerts

Cybersecurity

2 min read·Jul 2, 2025

Alert Centric™ Works with any System with Failure Alerts

Alert Centric™ can generate daily centralized status reports for any system that sends an alert email around success or failure. Just let us know your product, and we’ll add it to Alert Centric™.…

Jennifer Giraldo

MSP Growth

4 min read·Jun 30, 2025

How MSP Software Can Reduce Complexity and Improve Client Experience

Managed Service Providers (MSPs) juggle multiple tasks daily: monitoring networks, troubleshooting tickets, patching systems, managing backups, and ensuring cybersecurity all while maintaining stellar…

Jennifer Giraldo

Business Strategy

3 min read·Jun 30, 2025

Choosing the Best MSP Software Platform: A Guide for IT Professionals

Managing an IT business requires efficiency, automation, and seamless customer service. A Managed Service Provider (MSP) software platform is the backbone of successful IT operations, helping…

Jennifer Giraldo

Alert Centric™ Works with Any Backup Vendor

Cybersecurity

2 min read·Jun 26, 2025

Alert Centric™ Works with Any Backup Vendor

Alert Centric™ works seamlessly with any backup vendor, providing effortless integration and making backup checks simple. Stay in control of your backup systems with ease, no matter what solution…

Jennifer Giraldo

Say Goodbye to Manual Backup Monitoring with Alert Centric™

Cybersecurity

2 min read·Jun 19, 2025

Say Goodbye to Manual Backup Monitoring with Alert Centric™

(https://cl9yxehac6of-u3078.pressidiumcdn.com/wp-content/uploads/2025/06/3.jpg) Here are 3 reasons to replace manual monitoring: Inefficient use of time: Backup admins spend hours sorting alerts and…

Jennifer Giraldo

Cybersecurity

2 min read·Jun 12, 2025

Set Up Alert Centric™ in Minutes

Alert Centric™ is a reliable and user-friendly tool that ensures your backup systems stay monitored, up-to-date and just takes minutes to set up: Sign up for an account Create your backup jobs Start…

Jennifer Giraldo

Never Miss a Backup Again with Alert Centric™

Cybersecurity

2 min read·Jun 5, 2025

Never Miss a Backup Again with Alert Centric™

With Alert Centric™, our all-in-one backup alert reporting platform designed for MSPs, you can: Monitor backups from multiple vendors in one centralized dashboard Receive automatic notifications Get…

Jennifer Giraldo

How to win new clients investing in CX technology in 2025

MSP Growth

2 min read·May 28, 2025

How to win new clients investing in CX technology in 2025

If you’re an MSP looking to scale by winning more support deals, here’s a hard truth: your prospects aren’t leaving their current provider because of technical issues. They’re leaving because they…

Insights for IT & MSP Professionals

How do I Boost CSAT and NPS for my MSP Business Using Feedback Tools?

Why MSP Clients Demand a 'One-Pane of Glass' Portal in 2026

What are the Must-Have Modules for a Modern MSP Platform in 2026

Invarosoft Achieves ISO 27001:2022 Certification

How SaaS Referral Software Improves MSP Lead Generation

Ransomware-Resistant Backups: The Critical Features Your Organization Needs in 2026

How Unified Service Delivery Platforms Enhance Efficiency and Customer Experience

How Can MSPs Cut Tool-Stack Costs With a Unified Platform?

Invarosoft's 2026 Roadmap: A First Look at Our Next Evolution

New in AlertCentric™: QuickDash for Instant Backup Insights

AlertCentric™ Launches Invarosoft-Enhanced Detection Engine

New in Alert Centric™: Advanced Email Search & Discovery

Why MSP Software is Essential for Scalable IT Support?

How vCIO Software Improves IT Decision Making

Is HappySat the Secret to Improving Client Loyalty in Your Business?

How vCIO Software Transforms Client Relationships and Business Reporting

Get Ready for Smarter Engineer Scheduling in the Invarosoft ™ App

Coming Soon: Identity Security & Secure Messaging in Invarosoft CX™ App

On its way: Instant Live Chat in Invarosoft CX App or Teams

Soon: The New Invarosoft CX™ App, Branded for Your Business

Coming Soon: Adjustable App Positioning in Invarosoft CX™

A Faster Invarosoft CX™ App Is On the Way

Coming Soon: A Lightweight Invarosoft CX™ App

Get Ready: A New Invarosoft CX™ App Experience Is on the Way

Stay One Step Ahead of Backup Issues with Alert Centric™

Save Your Engineers’ Time with Alert Centric

Using Backup Radar? Switch to Alert Centric™ and SAVE!

Get Complete Backup Visibility in One Place with Alert Centric™

Alert Centric™ Works with any System with Failure Alerts

How MSP Software Can Reduce Complexity and Improve Client Experience

Choosing the Best MSP Software Platform: A Guide for IT Professionals

Alert Centric™ Works with Any Backup Vendor

Say Goodbye to Manual Backup Monitoring with Alert Centric™

Set Up Alert Centric™ in Minutes

Never Miss a Backup Again with Alert Centric™

How to win new clients investing in CX technology in 2025

Tired of the MSP SaaS Tool Monopolies – Get 4 Products for price of 1

Consolidate your MSP SaaS Tools & Save $1000’s

Is your MSP paying too much for ScalePad?

How Invarosoft is helping small MSPs reduce their stack costs?

How to get 6 MSP SaaS Tools for less?

Have you seen the Invarosoft ‘Stack Saver’ Bundles?

How to reduce your MSP stack costs?

Using TimeZest & ScalePad? Bundle and SAVE with Invarosoft!

The TimeZest monopoly is over – Introducing Time Master™

Get 4 MSP SaaS Products for the price of 1

Using Lifecycle Manager & Backup Radar? Switch to Warranty Wizard™ & Alert Centric™ and SAVE!

Using Backup Radar? Switch to Alert Centric™ and SAVE!

Using Lifecycle Manager? Switch to Warranty Wizard™and SAVE!

Invarosoft releases Invarosoft CX™ – The \#1 Client Portal For MSPs

Invarosoft releases vCIO Hero™ – QBR and vCIO Platform replacement for ScalePad Lifecycle Insights and vCIO ToolBox

Invarosoft releases HappySat™ – Customer Feedback Platform Altertantive to SimpleSat, SimpleBack and Customer Thermometer

Invarosoft releases Time Master™ – Meeting Scheduling Replacement for TimeZest

The ScalePad Monopoly Is Over — Introducing Warranty Wizard™

Invarosoft releases Warranty Wizard™ – Asset Lifecycle Management Alternative to ScalePad

Watch Video \| Invarosoft Announces New Products for Current Partners

Invarosoft Announces Alert Centric Acquisition + New Products in 2024

Invarosoft Wins Innovative Vendor Award at the CompTIA ANZ Spotlight Awards 2023

MSP Marketing Strategies 2023 – Vertical or General

MSP Marketing Strategies 2023 – Vertical or General

Invarosoft Features Releases Q2 2023

Simplify the Support Process

Why Logging Tickets Via Email Never Gives MSPs & IT Teams The Correct Information?

Retention

Retention

Invarosoft Webinar \| Why Your vCIO Tool Just Got Left In The Dust 💨

The Two (2) Biggest CX Competitors

Just a quick update from the Invarosoft product team about our vCIO and JSON release and a general product update for Q1 2023!

Invarosoft® CEO, Jamie Warner, comments on CloudRadial’s recent $3M capital announcement with Cypress Growth Capital.

Most MSPs operate their services like it was the late 1990’s or early 2000’s.

AI & RPA are the hot buzz words for MSPs in 2023, but the future of IT Support arrived 5 years ago.

How To Save Time On the Help Desk

Secrets to Scale your MSP in 2023

ChatGPT Explains Why Delivering A Modern Customer Experience (CX) Is Important For MSPs

MSP vCIO Tactics & Tips 2023

Paul Green’s MSP Marketing + Invarosoft CEO Jamie Warner \| Podcast 162

Invarosoft CSAT Product Release 2022

Paul Green’s MSP Marketing + Invarosoft CEO Jamie Warner \| Podcast 162

Invarosoft + Halo PSA \| Feature Release