AlertCentric™ Launches Invarosoft-Enhanced Detection Engine

We're thrilled to announce the Invarosoft-Enhanced Detection Engine, a breakthrough in backup monitoring intelligence. AlertCentric™ now offers pattern-based recognition to understand the real signals behind backup failures.

What Is the Enhanced Detection Engine?

The Invarosoft-Enhanced Detection Engine analyses both email content and PDF reports to identify issues based on structure, timing, and contextual clues — not just keywords. This is a fundamental shift from the way backup monitoring has traditionally worked.

It lets you create precise rules to catch critical backup failures by recognising error codes, numerical patterns, and timestamps. It tracks failure thresholds, escalates issues automatically, filters out planned maintenance, and handles multi-domain emails.

Key Capabilities

• Complex Error Code Recognition: Identify specific error codes across multiple vendor formats without manual configuration
• Intelligent Timestamp Detection: Understand when backups ran and whether timing patterns indicate problems
• Multi-Line Pattern Analysis: Parse complex, multi-line backup reports to extract the signals that matter
• Adaptive Logic: Handles different vendor-specific reporting formats without custom rules for each vendor

Integration with Your PSA

The Enhanced Detection Engine integrates seamlessly with ConnectWise and Autotask for automated ticket creation, ensuring critical backup failures receive immediate attention through your existing workflow processes. When the engine detects a genuine failure pattern, it creates a ticket automatically — correctly classified, correctly prioritised, and ready for your team to action.

The Result: Smarter, Faster Backup Monitoring

These capabilities eliminate false positives, reduce manual investigation, and ensure that no critical failure goes unnoticed. MSPs using the Enhanced Detection Engine report significantly fewer missed backup failures and a dramatic reduction in the time their team spends reviewing backup reports manually.

Whether you're already a partner or discovering AlertCentric for the first time, this advanced detection capability empowers you to deliver more reliable services, strengthen SLAs, and protect client data with total confidence.