Capture, manage, and amplify positive experiences.
A recognition platform built for MSPs that turns CSAT, NPS, and team milestones into meaningful rewards — boosting staff happiness and engagement to reduce costly technician churn. Automatically celebrate birthdays, anniversaries, and peer-to-peer kudos, then redeem points through a global gift card catalogue with hundreds of brands, all synced directly with your PSA and Microsoft Teams.
Everything you need
Powerful features designed specifically to streamline your workflow and deliver results.
Reward CSAT, NPS, and team achievements
Automatically reward technicians and teams when they hit satisfaction scores, NPS targets, and key milestones.
Celebrate birthdays and work anniversaries
Never miss a moment that matters — PraisePoint automatically recognises team birthdays and work anniversaries.
Peer-to-peer recognition and kudos
Let your team celebrate each other with public kudos, shout-outs, and recognition that builds a positive culture.
Global rewards and gift card system
Redeem points for gift cards from hundreds of global brands, giving every team member a reward they'll love.
Integrates with PSA and Microsoft Teams
Connect PraisePoint to your PSA for automatic CSAT triggers and post recognition directly to Microsoft Teams channels.
Simple setup — live in minutes
Get PraisePoint running for your whole team in minutes — connect your PSA, import your staff, and start recognising people today.
Give recognition that means something — in seconds
PraisePoint lives inside Microsoft Teams, so recognition happens where your team already works. Any team member can recognise a colleague in moments — choose a recognition type (Thank you!, Good job!, Impressive!, Bravo!, or Exceptional!), write a personal message, add a values tag, and optionally include a celebration GIF. Recognition is sent instantly and posted to your shared Recognition channel so the whole team can celebrate together.
Managers can award points to individuals or entire teams
PraisePoint's Manager Rewards tab gives team leaders a powerful way to reinforce great performance. Managers can allocate points to an individual employee or an entire team at once using pre-defined achievements like 'Hit KPI' or 'Team work' — each with a fixed point value that auto-applies. Managers can also deduct points when needed. All point values, achievement types, and team structures are configured in the admin portal, keeping everything consistent and controlled.
Friendly competition that drives real engagement
PraisePoint's built-in leaderboard shows who's leading with the most recognition points this month — across the whole company or filtered by individual team. The top 3 leaders are spotlighted prominently alongside a full ranked list showing every team member's points tally. Filter by Project Team, Development Team, Service Desk, or any custom team you create — giving every group their own competitive context and keeping recognition meaningful at every level of the business.
Recognition shared where your team already works
Every recognition sent through PraisePoint is automatically posted to your dedicated Teams Recognition channel — so the whole team sees it in real time. Recognition posts include the recipient's name, the recognition type, a personalised message, and an optional celebration GIF. Team members can react with emojis and reply in thread, creating a genuine culture of appreciation without anyone needing to leave Teams or open another tool.
Celebrate every team milestone — automatically and on-brand
PraisePoint handles the full birthday and work anniversary workflow from end to end. Create branded message templates for both occasions — each with a custom message and celebration image — and set a default for each type. As dates approach, PraisePoint schedules wishes automatically. The Pending Wishes dashboard gives managers full visibility over every upcoming message before it sends, with the ability to edit or delete any wish. Every milestone is acknowledged consistently, warmly, and without any manual effort.
Beautiful, branded emails for every recognition moment
PraisePoint sends fully customisable email notifications for every key recognition event — from peer recognition received and manager point awards, to gift card redemptions, birthday wishes, and work anniversary celebrations. Each email template is managed from the admin portal, where you can edit the content to match your brand voice and tone. Emails are sent automatically at the right moment, ensuring no recognition event goes unnoticed — whether a team member is in Teams or not.
One place to manage your entire team's profile and settings
PraisePoint's Staff Management admin panel gives you full visibility and control over every team member in the system. View and edit each person's role (Staff or Manager), date of birth, employment start date, team assignment, and region — all from a single table. Add teams and manage team structures directly from this screen. Use the search tool to find any staff member instantly. Getting PraisePoint set up for a new employee takes seconds, and changes are reflected across the platform immediately.
Full control over how points are earned across your organisation
PraisePoint's Settings panel gives admins granular control over every point value in the system. Configure separate point allocations for Peer vs Manager recognition across all recognition types (Thank You, Good Job, Impressive, Bravo, Exceptional). Set point values for CSAT outcomes — Great, Good, Average, and Bad — including negative points for poor scores to create accountability. Configure bonus points for NPS surveys, birthdays, reactions, and more. All point rules update instantly across the platform the moment you save.
A global rewards catalogue your team will actually want to use
PraisePoint integrates with a real global gift card platform, giving your team hundreds of brands to choose from when redeeming their points. From Amazon and Apple to Coles, David Jones, Myer, and The Good Guys — there's a reward for everyone. Points are clearly converted to dollar values (e.g. 508 points = $762.00 AUD) so team members always know exactly what their recognition is worth. Redeeming rewards takes seconds, making recognition genuinely motivating.
The merchants represented are not sponsors of the rewards or otherwise affiliated with Tango Card, Inc. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.
Savings Calculator
See what you could save with PraisePoint
Compare your current monthly employee recognition software cost with our standalone pricing.
Based on current standalone PraisePoint staff pricing: $99/mo (up to 2 staff), $149/mo (up to 40), $249/mo (up to 60), $299/mo (up to 100), $349/mo (up to 150), and $399/mo above 150. Prices are in USD.
How it works
Connect
Integrate with your existing IT stack in minutes.
Configure
Set your rules, templates, and automated workflows.
Automate
Let the platform run while you focus on growth.
Ready to try PraisePoint?
Start your free, fully functional trial today — no credit card required.