Invarosoft™ attended our second ASCII IT Success Summit in Chicago, Illinois, and we were very humbled to win (for the second month in a row) Best Rapid Pitch voted by ASCII members.
The event was a great opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to once again meet ASCII members and discuss their unique MSP requirements.
Invarosoft took home ‘Best Rapid Pitch’ for our talk about how our founders MSP grew monthly support revenue from $80K to $220K by replacing email support with a desktop & mobile app called ITSupportPanel™.
We once again had 3 innovative ASCII members sign up for the software at the booth and one lucky member won a brand new set of Bose Wireless Noise Cancelling Headphones!
ITSupportPanel represents a new way to engage with your MSP clients and ASCII members got a chance to see the latest product features which is helping increase productivity, reduce calls and improve the customer experience.
ASCII members have now bought over 35,000 licenses of ITSupportPanel so they can replace email support with a desktop & mobile App, so join the revolution here.
The Top 5 Features ASCII Members Liked
- The ‘forms’ feature enables you to assign unlimited forms to ticket types to collect the right data the first time e.g. new user setups to improve speed and accuracy in completing those requests, read more.
- Screenshot, this ‘snagit’ like feature ensures users easily attach error messages to tickets.
- Branding over every device; Windows, Mac, iOS and Android which helps to show your ‘visible value’ to clients.
- Customization of Branding, Buttons, Forms, News & Apps at a Client/User/Agent Level which increases service ‘stickiness’.
- Ticket Type Manager, ensures you have full control over what ticket types clients see so you don’t have to worry about having ‘internal ticket types’ showing to clients.
ASCII Group Buy Benefit
ASCII has negotiated significant discounts with Invarosoft to help members take advantage of this amazing software.
For pricing and group buy information visit: www.invarosoft.com/ascii
Next ASCII Event – Ann Arbor
The team at Invarosoft will next be on hand to meet more amazing ASCII members at the Ann Arbor IT Success Summit, so if you’re interested to find out more about ITSupportPanel come by and say hello!