ITSupportPanel has been an absolute success for our business. We have 5000 desktops & laptops under management and have created excellent ‘stickyness’ with our clients. We used to get 85% of our service desk work over the phone, that dropped to only 50% once our clients staff started using ITSupportPanel. I can categorically say it has helped us win new business. It’s a point of difference, a head turner that helps us win more MRR deals. We’ve grown our revenue from $2.5M to $7M in 5 years using the software.