The Client Portal That Clients Actually Use.
CloudRadial and Invarosoft CX both claim to be the MSP client portal. Here's what separates them — in utilization, platform reach, Microsoft integration, and ROI.
Four Things That Set Invarosoft CX Apart
Utilization. Platform reach. Security certification. Built by the people who live it.
Under 20% Utilization — That's Not a Client Portal, That's a Placeholder
Our research shows CloudRadial typically achieves under 20% ticket utilization when MSPs offer two support channels. Invarosoft CX achieves over 50%. The difference is product design — Invarosoft is built for every user, not just the main IT contact, making it a genuine one pane of glass that clients actually choose to use.
No Official Microsoft Teams App Store Listing
Invarosoft CX is the only MSP client portal listed in the official Microsoft Teams App Store. Clients can access your branded portal directly from Teams without any extra setup. CloudRadial has no official Teams store presence — a significant gap for MSPs whose clients live in Teams.
No Built-in Live Chat, Push Notifications, or AI Chat Integration
CloudRadial lacks built-in Live Chat, industry-leading Push Notifications, Secure Messaging, and Identity Security. Invarosoft CX ships all of these — and uniquely allows you to embed your existing AI chat product directly into the portal. These aren't optional extras; they're what clients expect from a modern support experience.
Certified Feb 2026
Not Built by an MSP. Not ISO 27001 Certified.
Invarosoft was built by an MSP managing over 7,000 users — so every decision is informed by real-world MSP operations. We're also ISO/IEC 27001:2022 certified (February 2026), the globally recognised standard for Information Security Management. This matters when your clients are asking about the security of your toolstack.
The ROI of Client Experience Technology
A portal your clients actually use isn't just a nice-to-have — it's a revenue-generating differentiator.
Win New Business
Walk into every sales meeting with a live, branded client portal demo. MSPs using Invarosoft CX regularly win $10K+ in new support MRR per year simply by showing off a professional one pane of glass that competitors can't match.
Reduce Cost to Serve
50%+ ticket utilization through the app means fewer phone calls, fewer emails, and less interrupt-driven support. Structured ticket data also gives your team better context upfront — so resolution times drop and team efficiency goes up.
Differentiate Your MSP
Client experience is the next battleground for MSPs. Invarosoft CX gives you a genuinely differentiated service delivery methodology — one that clients notice, talk about, and stay for. It's not just software; it's your brand in your clients' hands every day.
Built by an MSP. Proven with 7,000+ users.
Every feature in Invarosoft CX was designed by people who run an MSP — not product managers guessing what MSPs need.
CloudRadial's Comparison Table Got Our Features Wrong
CloudRadial's own comparison page marks several Invarosoft CX features as absent — features we have shipped and MSPs use every day. Here's the accurate picture.
Invarosoft CX vs CloudRadial
Feature-by-feature breakdown across platform reach, utilization, integrations, security, and value
Invarosoft CX is the only MSP client portal listed in the official Microsoft Teams App Store, the only one with 50%+ ticket utilization, and the only one built by an MSP that manages 7,000+ users. Where CloudRadial covers the basics, Invarosoft CX is built to be the platform your clients actually open every day.
The MSP Client Portal That Works as Hard as You Do
50%+ utilization. Microsoft Teams official store. ISO 27001 certified. Built by an MSP for MSPs.